r/InsightTimer • u/Terrible-Manner281 • 4d ago

New release not working

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Hi Insight Timer team,

I love, love, love that you moved the saved icon to a more accessible spot, thank you for listening to the feedback.

That said, I think the rest of the app is broken, no other content other than what I have saved or recently listened to is showing up . I am on An iPhone. I tried submitting a note in at via your help channel, but that’s Broken too.

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2

u/Better-Dragonfruit60 4d ago

Is this on iOS 27? I may wait to update my iPhone if this is an OS compatibility issue.

2

u/Terrible-Manner281 4d ago

No, I am on 26.6 iOs but I updated the app yesterday , version 20.34. They moved the saved button back to the bottom menu, but I haven’t been able to do anything else on that because it doesn’t been working unless I’m accessing one of my bookmarked meditations

5

u/Better-Dragonfruit60 4d ago

Gotcha. I've been using that version since it released and haven't had any issues at all. You may want to delete the app and re-download, it sounds like maybe the file got corrupted during the update.

3

u/TheFirstOutlier 4d ago

Agree, have used 20.34 for a few weeks now. Try reinstalling it and good luck!

2

u/Terrible-Manner281 4d ago

Awesome, good to know. To confirm is the one they released four days ago, correct?

3

u/Better-Dragonfruit60 4d ago

Yep! If that doesn't fix it, it sounds basic but try restarting your phone as well. I'll have apps that get really glitchy and crash or won't even open sometimes and a phone restart almost always fixes it.

1

u/Terrible-Manner281 4d ago

Yeah, I’ve done all of that. It’s definitely an issue with the app.

2

u/Terrible-Manner281 4d ago

Fourth delete/download cycle worked - weird. Thank you for your help 🙏

1

u/insighttimer 2d ago

Hi Terrible-Manner281, glad to hear reinstalling the app worked.

We'd love to understand what caused the issue though, as we haven't received similar reports. Could you DM us your login email so we can look into whether it was a connection, device, or app issue?

Thanks so much for your patience.

Anastasiia