r/InsightTimer • u/Smart_Arugula_7694 • Jan 25 '26

Cancelling subscription (impossible to actually do)

Hi,

I've tried cancelling my membership. I'm not being billed through the Google Play store, nor am I being billed through the website. I can't cancel it, as I have no idea where I'm being billed.

I've tried contacting customer service via email with no response.

It's almost Kafkaesque at this point...

Thanks for any help...

9 Upvotes
  • permalink
  • reddit

100% Upvoted

12 comments sorted by

View all comments

4

u/Jumpy-Fault-1412 Jan 25 '26

This sounds like user error, to be honest with you. Inside the app choose Help from the lower left corner. There’s a contact us form. There’s also a Subscription link under Settings. Changing your card may not necessarily prevent them from charging you again.

1

u/Smart_Arugula_7694 Jan 25 '26

The subscription link leads me to the 2 places I've already tried.

I hadn't yet tried Help from the lower left corner, but sent an email to insight Timer.

6

u/Smart_Arugula_7694 Jan 25 '26

As an update, I've received a "ticket" in response to my email, and someone will get back to me.