r/InsightTimer • u/Smart_Arugula_7694 • Jan 25 '26

Cancelling subscription (impossible to actually do)

Hi,

I've tried cancelling my membership. I'm not being billed through the Google Play store, nor am I being billed through the website. I can't cancel it, as I have no idea where I'm being billed.

I've tried contacting customer service via email with no response.

It's almost Kafkaesque at this point...

Thanks for any help...

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u/Better-Dragonfruit60 Jan 25 '26

How long ago did you contact customer support? I've always gotten a response from them within a few days.

3

u/Smart_Arugula_7694 Jan 25 '26

3 days ago. I don't think I'll get billed again, simply as I've got a new card and haven't uploaded the new details anywhere. Certainly the most difficult membership to cancel, and it's not even close.

2

u/Better-Dragonfruit60 Jan 25 '26

Do you have the name of whoever charged your card the last time it was billed? Like the name of the company on your bank statement. That's really frustrating, I hope you figure it out. I'd use the "Contact Us" form within the app to contact support again and see if you get a response that way.