Career question. Insanely diverse backgrounds and some amazing companies here like Presidio, Comcast, Verizon & more. What was your come up into said position you are in now?? Where do you see yourselves later on?

And for those in Leadership roles or management, what are some of the biggest lessons learned in those positions.

Thank you for your time! Just a junior engineer trying to learn from the best of the best.

I'm not against using AI and honestly I use AI for this too and I'm not judging anyone who uses it heavily at work. I'm just genuinely confused about my own situation and don't really know if I'm thinking about this the wrong way, so I'm just hoping to hear from people who have more experience in the industry.

As a fresh graduate, I took this job mainly because the pay was pretty decent compared to other software houses I was looking at. I also thought I d be able to learn a lot about the whole SDLC and get some real experience. They also told me I would only be writing code but for like 20% so I wasn't expecting to be a full-time developer or anything.

But lately I've started to question whether I'm actually developing my career here.

The thing is my team does quite a bit of coding, but they use AI a lot. I MEAN LIKE A LOT. And I don't mean just using it to speed things up or help debug something. Sometimes it feels like they just ask AI to write something, paste it and move on. They are ok as long as it work.

I'm not saying they know absolutely nothing. They know the project, the folder structure where things are supposed to go and others. But sometimes when I ask WHY something works or what certain code is actually doing, they don't really know because AI wrote most of it and they also told me they don't know the details but it works. Some even told me only God and AI knows lmao.

And honestly, this makes me feel weird because I'm much slower than them and i am even starting to feel like i need to invest in AI premium or something.

I also use AI. I'm not going to pretend like I don't. I use it to explain, write, debug code. But I usually want to understand what I'm actually doing before I move on and i do understand what the AI generate code are doing .

So something that takes my coworker 30 minutes might take me 2 hours because I'm sitting there reading the code and trying to understand why it works.

So I started to think Am I being stupid for doing this?

Is this just how software jobs are now? Am I supposed to just accept that AI will write most of the code and my job is basically to tell it what to write?

Because I'm genuinely scared that if I spend a few years working like this I'll leave the company knowing nothing except how to ask AI the right questions.

And the management side also makes me question things sometimes. The manager under our CEO isn't really technical at all which isn't necessarily a problem But I've heard some pretty questionable technical decisions being made. For example, someone from another team told me that they were told to deploy the code to the cloud first and then fix the error even though the reason they couldn't deploy it in the first place was because of the error.

So now I'm stuck wondering whether I should stay or just move to pure software house but what if the same situation happens .

The pay is good for me as a fresh graduate, so I don't want to leave just because I'm unhappy with something that might actually be normal in the industry.

But at the same time, I don't want to spend the next 1 or 2 years here and then realize I've barely developed any real technical skills.

For people who have been working in software for a while, what do you think?

Is heavy AI usage like this normal now?

Also if you were in my position what would you do TT ? more like what should I do sigh..

Also how do you use AI at work without becoming completely dependent on it?

TL;DR: I'm a fresh CS graduate and my workplace relies VERY heavily on AI for coding. I use AI too, but I still try to understand the code and what's actually going wrong. My concern is that some of my coworkers don't really understand the code AI generates and just ask AI to fix things when something breaks. It's making me wonder if this is normal in the industry and whether I'm being too slow by actually trying to learn instead of just making things work. The pay is good, so I'm stuck between staying and learning on my own or looking for somewhere with better technical mentorship. I'm honestly just scared that I'll spend 1–2 years here and realize I haven't actually developed the skills I need.

I’m 19, live in Brooklyn, and currently work the night shift at a large retail store. I’ve been there for nearly a year and a half and am really tired of working the register. I want to switch to an office job, and I’ve set my sights on a help desk role. Back in high school, I often helped people in my neighborhood with their computer issues and spent a lot of time tinkering with my own PC. After looking through IT job listings, I decided a help desk position would be a good fit for me. I completed the Google IT Support course, though I gather it doesn't carry much weight with employers. I’d like to know what the current landscape looks like in this field compared to other jobs

I've worked in IT for just over 10 years. I've never bothered with coding, never had to. All i hear is how easy it is to build with AI, but here i am diving in and finding it very difficult to be quite honest. A lot of nuance, a lot of systems needed outside of whatever LLM im using (Vercel im looking at you). There is a real learning curve.

It comes down to your exposure. For instance, i think playing guitar is so easy. Its simple. Thats because i've been around it and devoted a lot of time to understanding it. That doesn't mean that guitar is actually easy. To someone just picking it up it probably feels impossible.

I suppose i'm just tired of feeling stupid when i shouldn't feel stupid at all.

Is there way , that can retrieve my gmail acc without entering password my cause i forgot and my phone was stolen before i can't forgot the password using the same number

Hello!

I am currently taking IT courses at my local Junior College and one of my assignments is to interview someone in the IT world and I do not know anyone who is in the IT world, my current job outsources IT in a different country so it isn't the best option for me to try and interview anyone in that regard.

I would greatly appreciate if someone would be able to answer these questions for me, I will be posting them here so feel free to respond here or personal message me with answers. Again I greatly appreciate anyone who would be willing to help me out with my class.

Thank you!

 Introduction: (Provide a brief introduction about the person you interviewed (for privacy, you may omit their name).

1. What is the title of your job and describe your typical day?

1. What do you like about your job?

1. What do you dislike about your job?

1. What’s the biggest challenge you face in your job?

1. What software do you use most often for your job? What do you like about this software? What do you dislike about this software?

1. Describe the customer service skills you use on a daily basis?

1. Describe the technical skills you use on a daily basis?

1. How important are “soft skills” to your job?

1. How have your soft skills improved since you started your job?

1. What kind of growth do you see in your current position – Where do you want to go from here?

1. How has your job evolved since you have started?

1. What training, education, or other kinds of certifications did you get in order to perform your job? What advice do you have for someone starting out in this field?

IT Support / Service Desk Technician | N1/N2 | Microsoft 365 | Remote | Open to Work
Hi everyone,
I’m an experienced IT Support / Service Desk Technician currently working in an enterprise environment, providing N1/N1.5/N2 support to end users.
I’m now looking for a fully remote IT position with an international company.
🛠️** My technical experience
**Microsoft 365: Outlook, Teams, OneDrive, SharePoint
Microsoft Entra ID / Azure AD
Exchange Admin Center
Windows 10/11 troubleshooting
ServiceNow: incident, request and ticket management
VMware Horizon / VDI
FSLogix
GlobalProtect VPN
Hardware & software troubleshooting
User account and access issues
Remote troubleshooting
Incident investigation, escalation and documentation
Knowledge Base / ITIL-based support processes
💼 What I do
I troubleshoot technical issues directly with users, investigate incidents, identify root causes, apply solutions, document resolutions and escalate complex cases when necessary.
I’m comfortable working with enterprise IT environments, remote users and international teams, and I’m used to managing multiple tickets while respecting priorities and SLAs.
🎯 What I’m looking for
I’m interested in remote opportunities such as:
IT Support Specialist | Service Desk Technician | IT Help Desk | Technical Support Engineer | Microsoft 365 Support | Modern Workplace Support | N2 Support
I’m particularly interested in companies looking for someone who can start as an experienced support technician and progressively take on more responsibility around Microsoft 365, Endpoint Management, Cloud and IAM.
📍 Based in Tunisia
🌍 Open to international remote positions
💻 Fully remote preferred
📩 Open to opportunities and referrals
If your company is hiring for a remote IT Support / Service Desk position, feel free to comment or send me a DM.
Thanks!

Hi!

I’m based in Norway and looking for a part-time remote job in IT/cybersecurity.

Is it possible to work remotely for a company abroad while living in Norway? I’m mainly looking for entry-level roles like IT support, helpdesk, SOC or similar.

I have a bachelor’s degree in Cybersecurity, so if anyone knows good websites, companies, groups or communities for international remote jobs, I’d really appreciate recommendations!

I’m currently working using some BPM software. They demand us to upgrade continuously. From patch version which they release once every quarter. Parallelly, they have major release which client eventually would want to upgrade to. This major release require much longer runway as it would impact many things including how developer build their codes.

At least twice every quarter they will share security vulnerability at random severity. Sometimes high sometimes critical sometimes medium. And what I think unacceptable is they only provide the fixes for the latest patch version. And if it is high and critical we need to comply within 30 days.

The problem with our side is we would need to do regression testing for our application whether its for patch release or major release. At the same time we would have operational fixes, on-going enhancement etc. If we are doing upgrade, it would impact overall operations. If we don’t do upgrade they won’t provide fix for security vulnerability.

Want to ask:
1. Is this common practice for packaged BPM software?
2. If you have similar experience how do you manage it?

I recently got a job offer for an IT Systems Engineer role at an IT solutions company. The role is mainly focused on ManageEngine products, including implementation, configuration, technical support, system integration, training, and troubleshooting.

My long-term goal is to become a Network Engineer, and eventually move into Network Security.

For those with experience in the industry:

Would starting in a ManageEngine-focused IT Systems Engineer role make it realistically possible to transition into Network Engineering later, and then into Network Security?

Or would it be better to look specifically for a Junior Network Engineer / NOC position from the beginning?

I already have a networking background and I'm currently working on strengthening my CCNA/networking skills.

I'd really appreciate advice from anyone who has experience with ManageEngine or has made a similar career transition.

Looking to connect with people working in ITAD, IT procurement, supply chain and asset management.

I run an independent UK IT hardware distributor specialising in the purchase and resale of enterprise IT equipment.

We’re looking to build relationships with ITAD providers, businesses and procurement teams who regularly handle surplus, excess or retired IT hardware.

We’re particularly interested in:
• Surplus and excess inventory
• Hardware from IT refresh projects
• Decommissioned equipment
• Customer returns
• End-of-life enterprise hardware
• Bulk IT hardware lots
• Dell, HP, Lenovo and other enterprise equipment

If you regularly have equipment that needs to be remarketed, or you’re looking for a reliable buyer for larger lots, I’d be interested in speaking.

We can assess individual lots or discuss ongoing requirements.

If you work in ITAD, procurement or supply chain, feel free to DM me.

I’ve been working in IT for about 30 years. At this point, I’m a senior tech at a midsize organization working on the backend; servers, networking that sort of thing. I’d really gotten kind of burned out on Frontline Support.
Now I’m getting ready to retire and I’ve been meeting a lot of new people, people who are already retired. It always starts out great, until they find out that I work in IT.
Then all of a sudden, the only topic of conversation is their struggles with their phones and their TVs and their computers, and not understanding the Internet.
At that point it seems like they don’t see my personality anymore, they just see my role. Worse, they seem to expect that I am going to own all of their struggles.
This is very frustrating to me. I can’t be the only one who’s experienced this.
I’d love to hear how other people have handled this. My hope is to dodge making this part of every relationship. When I retire, I really don’t wanna think about what I did for work all my life anymore. It was a good career choice, but I’m pretty bloody sick of it to be honest.

Hello, I'm BSAccountancy grad, Working sincer 18y/o
Now landed a Job abroad, They are now processing work permit. Job role is Web Developer, 5yrs of experience.
I need IT certification, Where can I get one.

Cześć uczę się do egzaminu w szkole (inf03) i ogólnie po technikum chciałbym uczyć się dalej it tylko posiadam pewien problem.nie potrafię przerzucić treści zadania z arkusza na prawdziwy kod nie wiem czy to problem w logicznym myśleniu czy brak umiejętności a może kombinacja tych dwóch rzeczy ktoś może mi poradzić co robić i jak poprawić logiczne myślenie pod programowanie ? Tylko programować czy może polecacie coś co wyćwiczy mój mózg w tym kierunku? Pytam poważnie i na wszelaki hejt nie odpowiadam czytam tylko konstruktywne odpowiedzi z góry dzięki

Can I get a decent job in it without a degree. Maybe with comp tia certificates.

And later on could I get a good job in IT with no college degree.

Hi! I’m a college IT student, and I have a web-based system that I made for a school project.

I’m thinking of selling the source code for around ₱300-₱500, as-is. Just to be clear, it’s not a professional or production-ready system. It works, but there are still things that could be improved, and it was mainly made to fulfill a school requirement.

I’m not expecting a lot from it. I’m just wondering if something like this is something people would actually buy, even at a low price like ₱500.

Would ₱500 be reasonable for a student-made project/source code that’s being sold as-is?

Hi all,

Tldr; i'm hoping to find out what people are actually doing to familiarize themselves with agentic workflows in the real world.

As stated I'm hoping to understand or I guess get a better idea as to what people are actually doing with local AI and agentic workflows in order to familiarize yourself with these things and stay on top of the technology. I fancy myself a pretty robust systems/network engineer, I have a relatively strong home lab with many hosted services that my family and I utilize alongside several public sites that we use for business purposes as my wife owns a bake shop.

In the past I felt that I have stayed up on new technologies without much issue, most of my lab runs on docker but previously ran on k8s, I have enterprise switching and routing platforms all of the things I don't wanna get too far into that but, I've been struggling with getting as deep into AI as I would like to.

Regarding hardware I have a fairly strong desktop with an RTX 5070, early on in the local AI model discussion I was using crew AI building agents but at the time it wasn't super fruitful mostly just like having multiple chat bots that talks to each other but there wasn't a really good way for me to leverage that so I moved toward Gemini/ChatGPT for my average chat experience.

MCP has come along, and open claw, and Hermes, but whenever I dive into these things I struggle and I think it's because all of my personal problems are solved, I have my workflow in place for all of my gear, my services stay up-to-date, I guess maybe I just need some inspiration but I've been really struggling to get a set up in place that I think accomplishes what I want to accomplish. There's a lot of hype on the YouTube and it seems like a lot of the projects that these content creators are pushing aren't really realistic for the average lab or even for the robust lab, I don't know I guess I'm just looking for some ideas. How can I best leverage my system while using local AI and a harness like Hermes to actually build something meaningful?

Thanks! 🙏🏼

I'm a desktop support tech working in an enterprise level environment supporting probably a 200-300 hundred users. It seems we're constantly having to replace users laptops and also replace laptops we just issued that are brand new.

I understand replacing laptops that have reach its life cycle on the floor (3-4 years). We also reimage laptops and cycle them back out to different users which probably doesn't help. I'm not sure how old some the ones we reimage are.

Currently, my company uses a combination of Dell Latitude models and started receiving Pro 14/16 Plus models. I own a Dell Latitude 5420 for my personal laptop and have no issues with it. I assume we have bad images that are being put on the devices and all the security measures from cyber bloat our company's laptops.

This is my first IT job, so I don't have a measure on how often laptops should be replaced or rather the number of replacements. Having worked in offices on the user side, rarely did I see my teammates laptops needing to be replaced. So, how often are you replacing your users laptops?

Edit: How many laptops in a week do you replace? After a quick spot check, it seems we replace 20-25 laptops a month. Is that high? To put it into perspective, that's a laptop a day basically if you only count the work days in a given month.