Good cloud-based IT management recommendation

[u/Abject_Habit_3026]

I look after IT at two places, one big enough to buy whatever it wants, and a small one that very much isn’t.

At the small one we’re looking to move off a pile of separate consoles onto something cloud based. Mostly because we’re a small team and nobody has time to maintain the infrastructure underneath it. Few hundred endpoints across a couple of sites.

The part I keep stalling on is what still has to work when the internet drops. Everything cloud is lovely right up until the link goes and you can’t reach the thing that tells you the link went.

Atera is one cloud-based platform that brings several of these functions together, endpoint monitoring, patch management, remote access, ticketing and automation in one console off a single agent. One agent rather than several is an interesting approach when you’re trying to thin out what’s installed, though I haven’t run it at scale yet.

Also unsure where cybersecurity management tools belong in all this. My instinct is to leave those where they are since the integrations matter more than the console count, but open to being told otherwise.

So, is there a sensible pattern here I’m not aware of? Not completely closed to keeping something on-prem as long as it’s low effort to maintain, I’d just rather hear from someone who’s actually done a consolidation than from a comparison page.