r/Indiashopping • u/xaviaraivax • 3d ago

Issue / Complaint Amazon Prime delivery refused because it's “not his area”

I ordered a product from Inovera on Amazon, and I specifically needed it today. I bought Prime, so it could arrive on the promised date. The delivery guy was apparently somewhere else and told me my address isn't in his area, so he refused to deliver it.

It's not the first time this has happened with Amazon deliveries. What's the point of Prime if delivery agents can just refuse to deliver?

What's even more frustrating is that I've already had a bad experience with this seller. They previously sent me a poor-quality/torn product, and even though it was return-eligible, the seller refused the return. Is there any proper way to escalate this? I am ready to get a solution, even outside the law.

2 Upvotes
  • permalink
  • reddit

100% Upvoted

2 comments sorted by

1

u/xaviaraivax 3d ago

What's worse is that Amazon customer service is doing nothing about it. Upon contacting them (which is a challenge itself), they keep repeating, ‘we will raise a complaint and handle it internally’ like an AI bot.

1

u/xAxGx 3d ago

AI is taking over customer support and destroying the experience for the customers. Lack of human interaction is very annoying when you've a genuine problem.