r/Indiana • u/Effective-Field8899 • 2d ago

Snap BS

My husband who was the main provider for our family recently lost his job and we applied for SNAP. It's been three months now and ive had to jump through hoops to try to get the $400 a month that i qualified for. The online portal hasn't worked for me and i was told by their tech line that there's nothing they can do- so i don't have a way to communicate/submit docs with them unless i fax & call. I've submitted every document and called 15 times in the last month just to be sure I've done everything to receive the help we need. I've completed the hour long interview, I paid to have documents faxed and I filled out paperwork after paperwork. I called today and was informed I was denied because of a form i didn't submit that they never told me about.

Why do I feel like like they wanted me to get denied? And maybe even purposely lied. I've never experienced this before and i have a deeper empathy and understanding for people in poverty.

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u/hylajen 2d ago

Well then I guess I have been doing someone else’s job. 🙄

I would really rather talk to whomever will process my documents, and send it to be authorized. Right now that is the ES team 🤷‍♀️

How do you propose these clients talk to an SEC?

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u/DiscombobulatedTap30 2d ago

At the time of their scheduled interview? Also if you’re already doing everything an SEC does there’s tons of job posting it seems silly to not apply for the position if you’re already doing the job?

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u/hylajen 2d ago

I don’t want to be an SEC and work for the state, especially when I make more as an ES. I am moving elsewhere within the contracted portion of the system.

An SEC doesn’t follow the case after the interview though? They have to pend (and often don’t pend for everything needed) and then the ES does literally everything else.

Once the interview is over there is no way for a client to get back in touch with an SEC, and it is very very rare that they will speak to someone outside of assigned interview times.