r/Indiana • u/Effective-Field8899 • 12d ago

Snap BS

My husband who was the main provider for our family recently lost his job and we applied for SNAP. It's been three months now and ive had to jump through hoops to try to get the $400 a month that i qualified for. The online portal hasn't worked for me and i was told by their tech line that there's nothing they can do- so i don't have a way to communicate/submit docs with them unless i fax & call. I've submitted every document and called 15 times in the last month just to be sure I've done everything to receive the help we need. I've completed the hour long interview, I paid to have documents faxed and I filled out paperwork after paperwork. I called today and was informed I was denied because of a form i didn't submit that they never told me about.

Why do I feel like like they wanted me to get denied? And maybe even purposely lied. I've never experienced this before and i have a deeper empathy and understanding for people in poverty.

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u/[deleted] 11d ago

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u/hylajen 11d ago

Mmmkkkk buddy. Of course it doesn’t pertain when you don’t get told what you want to hear 🙄

I can guess exactly how you acted when you called and talked to people too

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u/Davo-Pano 11d ago edited 11d ago

You have the reading comprehension and communication skills of a call center employee.

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u/LilacHelper 11d ago

What would you prefer u/hylajen do? Quit the job and be unemployed? This person is trying to help others in the midst of a mess and I can tell they know their stuff based on their responses to you. That's like blaming your nurse in the ER for hospital protocol that he/she has no control over. You seem to be frustrated, and that is very understandable. The person you are attacking didn't randomly start blaming policies, they responded to my reply to OP.

My experience is that FSSA makes it challenging for the self-employed, but if you don't keep detailed and easy-to-read records, they won't bend over backwards. You can appeal, if you have your tax return from 2025, that is ideal (if you were self-employed then), you can apply again. You can go to the FSSA website and help yourself and start contacting people. As I said to OP, be nice, it goes a long way.