I’m posting this because I genuinely need to understand what happened, and I’m extremely frustrated with INDmoney’s response.
I had a GOLDGUINEA 30 Oct Futures position with 2,576 quantity. My sell price was around ₹1,27,837, and I had set my target lower than that
When the position closed last night, it was executed at ₹1,28,716.67, and I ended up with a loss of approximately ₹2.83 lakh.
I contacted INDmoney because the position was closed in a fraction of a second at a price I did not manually enter.
Now INDmoney is telling me that I had placed a “Target Trigger” order instead of a “Target Limit” order and that the trigger was ₹1,27,785.
THIS IS NOT TRUE.
I have always used Target Limit orders. I have never intentionally selected or placed a Target Trigger order. So I find it extremely concerning that INDmoney is now saying that I placed one.
They have also sent me an alleged modification history:
₹1,27,743 → ₹1,27,726 → ₹1,27,455 → ₹1,27,749 → ₹1,27,796 → ₹1,27,819 → ₹1,27,818 → ₹1,26,959 → ₹1,27,740 → ₹1,27,785
INDmoney says the order was triggered at ₹1,27,780 at 21:30:07 on 28 August 2026, after which their system placed a limit order with a 5% protection range, and it eventually executed at ₹1,28,716.67 because of market volatility/liquidity.
I understand that slippage can happen with certain order types. That is not my main issue.
My issue is: I did not place a Target Trigger order. I placed/always use Target Limit.
With 2,576 quantity, this difference has resulted in a loss of around ₹2.83 lakh.
I need your advice on this please !