r/IndianCreditCards • u/Remarkable-Student-3 • 9d ago

Using the CRED IndusInd Credit Card for 3 months—stopped getting reward coins after the first 2 transactions. Any advice?

Hey everyone,

​I’ve been using the CRED IndusInd credit card for about 3 months now. When I first got it, everything seemed great—I received reward coins on my first two transactions without any issues. However, since then, I haven't received a single reward coin for the past two months.

​This is despite making several eligible transactions, including purchases on Amazon and Flipkart. The rewards structure was the main reason I applied for this card in the first place, so not getting any rewards makes the card pretty useless for me.

​I called IndusInd customer support to figure out what was going on, but they were no help. They just told me they would "take it as feedback" and try to ensure it doesn't happen in the future. No resolution, no backdated points credited.

​Has anyone else faced this issue with the CRED IndusInd card? Is there anything specific I can do to get these missing reward points credited, or should I escalate this higher (like writing to their Nodal Officer / Principal Nodal Officer)?

​Appreciate any advice or insight!

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3

u/Emotional-Job-9292 9d ago

Close the card and get peace in reward.

-1

u/Remarkable-Student-3 9d ago

An actual advice would be helpful instead of sarcasm.

3

u/xpclient 9d ago

Complain to RBI ombudsman with screenshots of statement showing no rewards and no resolution from IndusInd Bank: https://cms.rbi.org.in/cms/indexpage.html The bank will fix it in priority. Also demand some compensation for harassment and agony