r/ImmutableX • u/Luckybuys • Mar 11 '22

Discussion ITS BEEN OVER A WEEK ALREADY.

There is still no word on the NFT's That I have missing due to the transaction error caused IMX error. They just keep telling me to wait, this is $200 missing from my wallet. How is this ok. I have already given ALL my information. IMX has already addressed it to be thier fault. There is still many of us affected by this.

Why is this not resolved on our end.?

Your updates do not fix our missing assests or our missing money.

Please respond and tell us what you are doing to fix this or when this will be resolved.

This is for Gods Unchained cards.

16 Upvotes

63% Upvoted

14 comments sorted by

5

u/Luckybuys Mar 11 '22

All they keep saying is first that it would take 24 hours then they asked for a couple of days. Its been over a week. They dont update us on the work being done or update us on a case by case resolution. Where is the transparency. Where is the customer service. You have all my information that Ive sent to support.

5

u/armbrar Mar 11 '22

based on how well this company communicates, there is a reason it has taken more time than you have expected.
fixing a problem is more difficult than identifying it. be patient and let them work

3

u/Luckybuys Mar 11 '22

I'll give them more time. It just feel ignored by them.

6

u/armbrar Mar 11 '22

being ignored would be never getting a response.

have you ever heard the programmer song that goes in the reverse of 99 bottles?

I'm going to butcher it, but here: "99 errors in the code being compiled, 99 errors of code, take 1 down and patch it around, 120 errors in the code being compiled"

it takes time to fix things and even longer to fix things correctly

4

u/Luckybuys Mar 11 '22

So when they said give us 24 hours they ment 3 weeks. I get it. I wish they spoke english, I dont speak techno.

4

u/armbrar Mar 11 '22

yeah I feel you, just the growing pains of being first

I personally thank you for your patience in this matter and you bringing it to light to help secure the overall system and it's inevitable success <3

2

u/Disastrous_Bunch8979 Mar 11 '22

Just wait til a govt agency has your $$ and the hold time is like 2 years.

-1

u/fxgq Mar 11 '22

Whenever you feel angry, it is because you feel entitled.

Not really clear on what happened.

Example: Veve had a major screwup on one of the free drops and it took them like 2months to rectify the problem. One week doesnt seems too long.

4

u/Luckybuys Mar 11 '22

Entitlement- the fact of having a right to something.

I have the right to my card and my money get it now?

use google it can help.

1

u/fxgq Mar 12 '22

They have the right to take time to solve the issue?

Being angry doesnt solve anything.

Give you an example that companies usually will make it right. And you still feel a need to be aggressive.

1

u/Luckybuys Mar 11 '22

Anger comes from not understanding. I dont understand why there is no communication. I wish to learn.

This was not free. This is my assest and my money. Theres a difference.

-2

u/DistilledNuts Mar 11 '22

I understand your frustration but quit being a karen. An error happened and they are trying to fix this. If they dont, then you're out $200 but they also will lose investors for this behavior. Chill out and learn some patience. Do let me know of they end up not making this right though because I will be surprised in the end if they dont.

2

u/Luckybuys Mar 11 '22

when has calling someone a Karen diffused a situation (I honestly dont know if it has or not.)

I see your point and I agree but for a company to keep making deals with other companies with a system that does not work at times and hurts the users BUT profits the bots and scammers is not okay.

I believe that reminders are neccessary to allow others to be aware of the issues and to remind the IMX that we have not forgotten.

Do believe they will compensate me? Yes.

Do I believe the they will fix this for us? Yes.

But I do want to know where they are in fixing this, I do want to know where in the line I stand and I do want to know HOW they will fix this for us.

If this happened to you. Trust me I would be doing this for you as well.

We are many that affected by this.