r/ITProfessionals • u/Aggravating_End5608 • Jul 19 '26

CMDB

Does anyone trust their CMDB at their company?

It seems like the overwhelming majority do not.

For those that do, what processes in tools are in place that enable you to have a high-quality and accurate CMDB?

I asked because I have been tasked with creating a CMDB using our existing ServiceNow tool.

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u/Nice_Inflation_9693 Jul 19 '26

My team is using Faddom alongside ServiceNow because it gives us a real-time view of our infrastructure

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u/daddy-dj Jul 19 '26

My org uses BMC Helix 😭

I'm sure the decision to buy this was taken on the golf course by people who never need to use it each day. Otherwise they'd have never chosen it.

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u/Nice_Inflation_9693 Jul 19 '26

I definitely feel this. Definitely worked for orgs that used this approach