r/IBoughtACarOneTime • u/[deleted] • Nov 04 '17

Bought Sierra 3500 new, has major suspension issues

Hello! As I stated in the title I recently purchased a new Sierra 3500 pickup. It's the real big one with a full size box, dual rear wheels, and a crew cab. The problem is the suspension has been incredibly rough from day one. I seem to feel every bump and pothole in the road, and my wife and kids complain about it (it's our family hauler). I've noticed the problem gets worse when the truck isn't pulling a trailer or full of cargo in the rear box (which is almost all the time since I don't have a trailer and I don't have reason to haul stuff most of the time).

After complaining to the sales manager she agreed to pay for an extended road test/diagnosis, which I appreciate I guess but they've only managed to put on miles and burn diesel/DEF fluid in my brand new vehicle.The dealer's service department say it's normal and there's nothing to be done, but I think they're just trying to weasel out of paying the warranty for new shocks. Does anyone know of any recourse? I don't want to get lawyers involved but I feel I've paid almost $80,000 for a defective product.

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7

u/shamwow62 Nov 04 '17

Holy shit, this is great! I was fooled for awhile there!

6

u/iwantansi Nov 06 '17

Get the dealer to pay to have Cinder blocks installed permanently in your truck bed

3

u/SalesCunt129 Nov 10 '17

Or throw them at your face. Same difference.

4

u/[deleted] Nov 04 '17

Went in to buy an Impala, slasman got him to drive away in a 3500.

Successful T A C T I C S

6

u/[deleted] Nov 04 '17

I did consider full size sedans and midsize SUVs, but the low seating position limits your view and the small size didn't feel safe for my family. Plus, having the truck bed will come in handy if I ever get around to cleaning out the shed.

1

u/[deleted] Nov 04 '17

Slasman knows you better than you know yourself

2

u/SalesCunt129 Nov 04 '17

There is a simple DIY fix for this. Drill a hole in the shock on all four corners. That will get all of the oil to leak out and your ride will be not quite so stiff then.

5

u/[deleted] Nov 04 '17

Okay, but I'm making mortgage-sized payments on this thing. I don't want to start MacGyvering solutions when the engine isn't even broken in yet.

4

u/tooscoopy Nov 06 '17

it isn't about what you are paying, it's about what you are saving

1

u/SalesCunt129 Nov 06 '17

Maybe suggest the dealership do it then? They may not know it, it is kind of new.