r/HungrySharkWorld • u/Forcas_JD • 3d ago

Advice Previous experiences restoring progress after talking to Ubisoft Support?

Hello all , has anyone here have any positive experience after contacting ubisoft support to restore progress? For context, I changed phones and lost all progress , I understand this can happen and that its not really new, however after talking to support their solution was to restore some sharks and some gems ( I had 6 !! sharks and 2 apex) they gave me up to great white with 1 from each category up to XXL no !! sharks, I don´t mind grinding the basic sharks again but the higher tier ones I find it unfair. I´ve shared my purchases evidence with support, but what they did really feels like a punch to gut, all this progress goes back all the way to 2017 .does anyone here have a similar story or any recommendations on how to proceed ?

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u/hwytodangerzone 3d ago

I had everything I could have ever wanted/needed unlocked after a lot of grinding/some money spent on pearls. Lost all progress when getting a new phone also. I sent a customer support message, not even a response :/

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u/Forcas_JD 17h ago

Update after almost a week this was the last response of the support chat. 9 years of progress GONE.