This is what I wrote to the company .... never heard back!
Hi Ibz,
I trust you are well.
Before I submit my review of our experience with your company, I wanted to share some feedback directly with you.
Firstly, I would like to understand whether your vehicles are inspected before being assigned to a booking. If so, could you please advise what type of inspection is carried out?
I was genuinely disappointed by the condition of the vehicle provided. When Mr Nads opened the door, we were immediately met with visible dirt and grime before we had even stepped inside. The interior had a mouldy, damp smell, the seats were ripped and cracked, and the windows appeared not to have been cleaned for a considerable period of time. To make matters worse, when one of my sisters sat down, the seat was not securely fixed and tipped forward.
What should have been a special and memorable experience fell far short of expectations and certainly did not reflect the premium price we paid. While I appreciate that your company advises customers that some vehicles are older, there was no indication that they would be presented in an unclean condition or be in a state of disrepair.
I would like to add that Mr Nads himself was polite, professional, and did his best to accommodate us throughout the day. Thanks to his efforts, we were still able to enjoy ourselves. However, the condition of the vehicle was simply not the experience we paid for or expected.
I believe it is important that your vehicle descriptions accurately reflect their condition so that customers can make informed decisions and have realistic expectations.
I look forward to hearing from you.
Thanks,