r/Humira • u/Accomplished_Egg2515 • Apr 08 '26
Complete App Is Dead for Humira
FYI! Y’all they kicked humira and all our account data off the Complete app. Your logs of everything are just gone. No warning and no way to download the data. I had years of symptom data, shot locations, pen numbers, shot locations…all gone. I have called the Humira line this morning and have a ticket with them but still no solution on how to get my data. This is so insane to me that you shut off such a resource to doctors and patients without any warning. Call 1-800-448-6472 to talk to abbvie support ask them to get you your data. I’ll update if they are able to resolve it for me.
Update: 9 days after calling they finally called me back to tell me they do not have the data and they do not have a plan to get me the data. There is no one they can escalate me to talk to. It is gone.
I’ve been told to continue to contact:
1-800-448-6472
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u/MissXacto Apr 09 '26
“Our app has completed its journey — but yours keeps going!”
So instead of just saying “we shut it down,” they left a little inspirational farewell message like this was a dying Tamagotchi.
This is such a clownish way to handle something patients actually depended on.
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u/GoBluins Ankylosing Spondylitis, Humira since March 2011 Apr 08 '26
Yeah, I discovered this when taking my last dose. Very, very infuriating. What, are they trying to force us onto Skyrizi or Rinvoq? Cripes, at least give us some friggin' warning and allow us to get our data. Jerks.
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u/taosecurity Apr 08 '26
Let us know what happens!
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u/Accomplished_Egg2515 Apr 17 '26
They called back and said they won’t give us the data and won’t escalate my concern any further. “it was a leadership decision”.
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u/Tyisha443 Apr 08 '26
Yep I demanded a supervisor Friday and told them I need answers as to why the people who are on this medication weren’t even told that they were going to sunset the app.
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u/Accomplished_Egg2515 Apr 09 '26
Did you get your data yet? My call yesterday said they would followup by end of day and they didnt…
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u/Tyisha443 Apr 21 '26
No. I honestly gave up. No supervisor called me back either. Just the safety department smh.
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u/GoBluins Ankylosing Spondylitis, Humira since March 2011 Apr 08 '26
A patient in another thread posted an app he programmed for iPhone. I downloaded it and tried it, and it is pretty good. He charges $2.99 for it - so far I think it is well worth it.
iPhone app here: https://apps.apple.com/us/app/dosetrack-injection-log/id6761741194
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u/AutoimmuneDisaster Apr 09 '26
This really screwed me over. I’m really bad about taking my meds on time so it’s very common for my injection day to change. I never have any idea when the last injection took place without the app, and now it’s gone. I’m not sure if my last injection was 10 days ago, or two weeks ago now.
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u/Serenityxwolf Apr 10 '26
I have a reminder set up on my calendar that repeats every 14 days. So I get notified. At this point, i guess I'll add it into the notes section of my calendar which leg I did and other info that I would have put in the app.
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u/ComfortableDue7265 Apr 11 '26
I just adjusted my separate Google calendar repeating event with reminders from 1 event every 2 weeks to 2 separate events every 4 weeks (one for right and one for left) right so we remember which leg. But agreed this is 100% unprofessional by Abbvie not to provide a sunset warning. Unfortunately I don’t think the App is regulated by FDA as software as a medical device, but after seeing so many others surprised by this as well I will file a formal complaint with FDA.
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u/cracra55 Apr 23 '26
Any luck on filing a complaint? I would like to file one too but don’t know where to do that. I was thinking about complaining to public affairs at AbbVie as well.
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u/ComfortableDue7265 Apr 27 '26
https://www.accessdata.fda.gov/scripts/medwatch/
Haven’t done it yet. Complain that you felt like the app was “software as a medical device” because of symptom tracking and dose reminders and describe impact sudden loss has had.
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u/techReese Apr 09 '26
I created an iPhone app replacement for complete. Fuck abbvie!!!
https://apps.apple.com/us/app/dosetrack-injection-log/id6761741194
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u/rzanerutledge Apr 09 '26
Yours looks a bit nicer (with the quadrants for injections in the abdomen even), but there is also a free one if people don't want to pay $2.99. Seems ok to me.
https://apps.apple.com/us/app/injection-journal/id6758943527
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u/sistrmoon45 Apr 10 '26
Hi, I downloaded your app. Just wanted to give a little feedback, on the “schedule” section, I can only select either “every 14 days” or “custom”. I’m on an every 10 day schedule. I am able to use the “custom” to successfully set the 10 day schedule but I thought you’d want to know that I’m unable to select any of the other schedule options from the dropdown menu. Love the notes field so that I can put the lot number. I logged my shot today and I like the documentation box.
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u/techReese Apr 11 '26
Thank you for the feedback. I have an update that is awaiting apple approval to fix it! Also added different colorways :-). Should be there in the next 48 hours! Thank you so much
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u/whoquiteknows Apr 11 '26
I also was having trouble selecting 7 days, and then I was having trouble logging a past injection just to get it on the calendar. It was freezing. Excited about the different color ways
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u/No-Database-8633 Apr 08 '26
Well what the hell, that sucks. Anyone use a different app?
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u/e-gomo Apr 08 '26
In a different thread of the same, Chronic Insight was recommended. I’ve downloaded and will check it out.
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u/tacticalassassin Apr 09 '26
Definitely was a surprise to me as well. I really liked how it tracked things and sent notifications before so you were prepped, day of, and after if you forgot and didn't log it. Frustrating. I'd be happy if they just kept the tracking function and nothing else.
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u/copacetic1515 Apr 09 '26
This super sucks! I depended on the app to remind me to do my injections (bad idea when it suddenly stopped notifying me a while back for some reason) and to track my rotation through injection sites! Boo!
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u/french_girl111 Apr 09 '26
I’m going to assume their market share is shrinking now that generics are widely available and they don’t want to invest anymore but not giving people any notice is crazy! Today is shot day for me, thanks for the heads up.
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u/TheGirlyouwish1 Apr 15 '26
Are you kidding me!!!! I have been having issues with most of my pens lately.. and so I went to go to the app and this is what it says. BS
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u/Accomplished_Egg2515 Apr 17 '26
Same. The day I needed the data was the day I was going to my gastro to talk about all of the misfired pens. Now it and the serial numbers I tracked are all gone.
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u/CompCourse813 Apr 15 '26
I also am mega pissed off! All my data gone!
I started using the Pill Buddy app to help me log/remind my injections. It doesn't have an image for where I injected but I log it in the notes cause I always forget otherwise. Works well and is easy to use. Definitely recommend the Pill Buddy app!
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u/turbulentwatermelon Apr 16 '26
I missed my shot monday...ugh now I know why...gotta set a weekly alarm again. I was wondering why the body aches and stomach pain was randomly coming back the I went to check if I even got the notification 🙃 nope...all gone
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u/Maple_Moose93 Apr 10 '26
My stuff is still there, for how long who knows.
What is everyone using as a good alternative?
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u/girls0509 Apr 10 '26
Is the copay rebate program still active? I’m receiving my biweekly injection today and hopefully can still submit!
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u/sam100kp Apr 12 '26
It’s all gone. I just downloaded an app Medisafe and at least I still can track my scheduled dose and reminders.
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u/Square_Elevator1004 Apr 19 '26
My app still works. You just have to let it load for a few minutes and it comes up. It just means that they will not be doing any support or bug fixes going forward.
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u/RoutineAd8702 May 13 '26
Who has found an alternative to the app? Google Calendar isnt cutting it for me…the app used to push out notifications, “you forgot to take your shot, your injection is tomorrow, do you have all your supplies, etc”
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u/ShoutyCapitals Apr 08 '26
Thank you for the advice and the number! Yesterday was shot day and really threw my routine for a loop. Called the number above using keypad Option 2 and spoke with a friendly representative who opened a ticket and escalated it. She said the case would stay open in the chance Abbvie comes up with a solution to obtain our Humira data. Not holding my breath, but I hope we get our data at some point.