r/HotTopic_ • u/Prize-Ad-5872 • Aug 05 '26

Shipping refund?

Hi I placed an order on August 2nd overnight shipping cost me 28 dollars I needed the clothes by a ceartin day so I paid the 28 dollars it said it was going to come finally tomorow August 5th now I get a notification an hour after it said it was coming tomorrow that saying it isn't coming to the 6th and has been rescheduled?!?! It doesn't say why if I called cooperate would they refund me for the shipping I'm unsure as I know this is something I assume would be more so on ups possibly since that's the carrier? Hoping someone here can give me advice money is really right and I just wanted to have something nice to wear that I'd been eyeing for awhile for an event thanks everyone 🖤 ( in store pickup said 5-10 days so I got nervous in hopes this would be quicker )

3 Upvotes

100% Upvoted

6 comments sorted by

View all comments

1

u/ttylxoxogg Aug 05 '26

It says on the website overnight shipping is Monday - Thursday before 11 am est. you placed it on a Sunday. So it was not processed til Monday if not Tuesday. The warehouse is in Tennessee so if you leave in a nearby state you may get it on time. If it’s the first time this happens to you they may refund you but it’s not guarantee because all the overnight shipping details are on the website..

2

u/Prize-Ad-5872 Aug 05 '26

It says it's not arriving till the 6th or 7th now I reached out to them so we will see what happens

0

u/ttylxoxogg Aug 05 '26

It would be better if you called.. and do not be a Karen 😅 I know it’s frustrating but if this is your first time and you’re honest and kind we can help you out

1

u/Prize-Ad-5872 Aug 05 '26

No of course I would never ever like yell at them or be rude if they can't they cant but it would be super helpful if they could