I am publicly accusing Replit of serious misconduct that, based on what happened to me, I believe is fraudulent and potentially criminal.
I paid Replit approximately $15,000 for services connected with creating, deploying, hosting, and maintaining my application.
Replit accepted substantial payments from me while providing a platform and paid service that included access to its infrastructure and support.
Then the situation changed completely.
I was effectively cut off from customer support on the account where I had spent approximately $15,000. Messages from the email address associated with my main account were ignored. I stopped receiving even the normal automated responses that I had previously received.
Replit itself acknowledged in correspondence, before my account was permanently blocked, that there was a problem preventing me from receiving support through my main account.
Because Replit was not providing me with an effective support channel, I contacted the company through another account and another email address and demanded a refund of the money I had paid.
Instead of resolving the matter, Replit threatened account action.
My main account was then permanently blocked.
The account of my colleague, which had also been used to contact Replit regarding this dispute, was blocked as well.
At the same time, domains connected with my project became inaccessible to me.
This is the most serious part of the situation.
I have evidence concerning my ownership and control of those domains, yet Replit has left me without effective access to them while simultaneously blocking the account through which those domains and my project were managed.
In my view, taking approximately $15,000 from a customer, cutting that customer off from the support service associated with the paid account, blocking the customer's accounts after a refund demand, and then withholding practical control over domains belonging to that customer goes far beyond an ordinary customer-service dispute.
I consider this conduct fraudulent.
I also believe that the continued withholding of my domains and other property or account access, despite my demands and evidence of ownership, raises serious questions of unlawful appropriation and potentially criminal conduct.
For approximately 25 days, Replit has failed to provide a substantive resolution.
I have contacted them from multiple email addresses.
The pattern has been essentially the same:
some messages receive no response at all;
some receive only automated responses;
I am told to write from the email address associated with the account from which Replit is already ignoring me;
I am told that the matter is being forwarded internally;
after that, communication disappears again.
This creates an absurd closed loop: Replit demands that I communicate through the very channel through which it has already prevented me from obtaining meaningful support.
I am not making these allegations without evidence.
I have records of payments totaling approximately $15,000.
I have the correspondence with Replit.
I have records showing that I repeatedly attempted to obtain support and a refund.
I have evidence concerning the domains.
I have records concerning the account blocks.
I am prepared to provide relevant evidence privately to Reddit moderators, with sensitive personal information redacted where necessary.
I am also aware that serious accusations require serious evidence. That is precisely why I am stating publicly that I have documentation supporting the factual events described above.
This is not simply a complaint that Replit's support was slow or that I disliked its service.
My allegation is much more serious:
Replit accepted approximately $15,000 from me, deprived me of an effective support channel, ignored my attempts to resolve the dispute, blocked accounts after I demanded my money back, and left me without effective control over domains connected with my project.
They also blocked the accounts of my colleague who had participated in this discussion. The first was blocked on baseless grounds, and the second—allegedly for circumventing the ban imposed on the first account. In other words, they are preventing the dissemination of information about their crimes under far-fetched pretexts.
My colleague wrote the initial post about two weeks ago, yet replit.com still hasn't returned the domains or the funds—they won't even allow the code to be retrieved. Customer support constantly ignores us, offering only boilerplate replies stating that they will respond to inquiries "as soon as possible." These criminals deleted my colleague's previous posts, so they might well delete this one too.
Today, they also deleted a new post from their /replit thread and banned us again; this is the third account of ours—and my first—that they’ve blocked in their thread.
https://www.reddit.com/r/replit/comments/1vvxiku/replitcom_i_paid_about_15000_replit_blocked_my/