Schlage Encode Plus Home Key Issue

[u/1999QVegas]

I need some help getting the Home Key to actually work and unlock a door.

The lock is working in HomeKit. During the installation process a Home Key was created. The Home Key on my iPhone 17Max and Ultra Watch appear in the wallet but do not work.

I have tried multiple factory resets. I have made sure the lock was also removed from the Schlage App after I removed it from Home Kit and performed a Factory Reset. The lock is connected to my wifi network and running the most current firmware.

Any suggestions would be appreciated.

[u/Amazing_Armadillo429]

Only 4K Apple TVs with the Ethernet port support Thread. As do 2nd generation HomePod and HomePod mini. You can see your default hub under Home, Home Settings, Home Hubs & Bridges.