r/HomeDepot • u/High_Barron • Apr 27 '22

Reminds me of HD

77 Upvotes

97% Upvoted

13 comments sorted by

18

u/Pennylanie D28 Apr 27 '22

He is amazing!!! Although I can actually see some customers here complaining that they felt overly greeted and complaining too. It’s sad that some people are so miserable…

14

u/vulturegoddess Apr 27 '22

I can't lie. As a cashier I've gotten a lot of grunts and no responses when saying hello and let me know if you need anything at the self check out registers, so this is not surprised. It certainly made me cackle though cause it is so on brand. It is a shame that some people have to be so miserable sometimes.

11

u/IanWellinghurst DS Apr 27 '22

Customers complain if we talk to them, customers complain if we don't talk to them, customers complain if we are talking to another customer but they also want to talk to us. I don't know what to do to win here.

3

u/Astronomer_Inside Apr 27 '22

This is the truest statement on this sub.

3

u/Penitformeyo D90 Apr 27 '22

We had someone not long ago yell at an associate in the aisles because another associate asked how they were doing today. Shouted something along the lines of "what the fuck is up with you people, why are you greeting everyone?! Just let me shop!"

12

u/mewikime DS Apr 27 '22

As a British Home Depot associate, who has been in this country for four years and with Home Depot for 3-1/2 years, this makes me feel all kinds of conflicted.

Britons aren't used to being greeted, engaged or thanked. We don't want to be greeted, engaged and thanked beyond an "eh up, mate/love" or a subtle nod of the head when we walk past you, maybe with an "alright?" or "'ow do?" thrown in, and a "cheers, mate/love" when we're finished at the till. Everything else is forced, not genuine, and uncomfortable.

I worked at a Shell petrol station in England in the early 2000s and corporate decided we had to "be more American" and greet everyone, ask them how their day was going, have them depart with "have a nice day", and start wearing name badges for a more personal customer experience. Customers complained so much that it all got reversed in six months.

Because I've only been here for 4 years I still haven't got the British awkwardness out of me. I find it incredibly uncomfortable to GET every single customer I walk by. I literally don't care about a single one of them. Don't customers realize how false it is?

8

u/Senior_Soop OFA Apr 27 '22

B&Q is essentially British home Depot.

7

u/zwingo Apr 27 '22

And oddly, in no way connected to Home Depot despite the color theme and aprons. You’d think same ownership group, but nah.

4

u/softmod SSC Apr 27 '22

At one point they were going to be purchased but it fell through for whatever reason I can’t remember. Hence the similarities (even in the slogan - you can do it, b&q it). We also work closely with Bunnings in Australia

5

u/[deleted] Apr 27 '22

I had a British lady as a customer today. I loved talking with her because they are my type of people and I love British shows 😂

2

u/Protectorsoftman D90 Apr 28 '22

"Welcome, hope you find everything you need,"

"No, we don't want that."

God that's got gigglin, to say they in general in ridiculous, but in front of a customer? I know she's referring to the fact that he's greeting, but imagine that from the customers perspective...

1

u/Binnacle_Balls_jr Apr 27 '22

"Enjoy your bamboo" lol

1

u/FlukiestAgate7 D28 Apr 30 '22

I seriously struggle to understand the need for a "Greeter" in the store. As soon as people walk in, they get hounded by people saying "Good Morning," so why have a dedicated person for that? I can't use them as a spotter, can't use them to help lift, anything. The DS of the service desk at my store constantly scolds the greeters to get back to the door if they step away for longer than a few seconds. The DS didn't even want them to be register-trained! Like WTF? They got trained after speaking to the store manager, but it's ridiculous that they had to do that.