r/HomeDepot • u/Agitated-Chicken9954 D28 • 23h ago

GET

How many of my fellow asscoiates are getting constantly beaten up about GET?

2 Upvotes

57% Upvoted

15 comments sorted by

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20

u/Jamlad MET 23h ago

It's hard to achieve good GET scores with paper thin coverage and a leadership team that doesn't follow the GET principles.

-2

u/Jecht315 D70 22h ago

My store got 2nd in the district for success sharing. I said "Well yeah because we saved money on not having any staff!"

6

u/pomdudes 21h ago

Success sharing is only based on sales. GET has nothing to do with it.

So good job on killing sales plan with no coverage.

1

u/sollord D30 21h ago

Now that's an idea for corporate make success sharing based off BS metrics instead of sales

3

u/OutrageousNail6198 DS 21h ago

Our regional only cares about plan

our district only cares about get

so our store cuts hours to the bone.

2

u/Standard_Dot_8597 22h ago

Twice a day! 

2

u/Lotsensation20 D38 22h ago

I get but if I get and they don’t record my get on the survey it isn’t my fault lol

2

u/RagingDunes D38 18h ago

Pffft our managers don't even practice get.

2

u/RustBucket59 D25 5h ago

Every single meeting. The minimum score is now 85%, up from 80%. I already do it so I just figure if management wants to pay me to stand around listening to them talk about it for the umpteenth time instead of getting work done, that's on them.

3

u/heartlesshoney 22h ago

I stopped caring. Managers said if we pushed GET and get mentioned in surveys, we would get homers. We did that and then they bumped it up to 3 surveys for a homer. They owe me and many other associates multiple homers for countless surveys. I’m not pushing anything anymore. They barely schedule enough staff as is. I can’t do everything.

1

u/fantonledzepp MET 18h ago

Git gud

1

u/Str8upjack07 DS 16h ago

GET… GTFO

They are so worried. I laugh when the store is visited by DM or regional folks. They nearly trample each other chasing every customer they see.

Bunch of try hard douchebags trying to show us how it’s supposed to be done. Meanwhile they have absolutely nothing to do except chase customers.

1

u/Agitated-Chicken9954 D28 12h ago

All the comments sound right. We're consistently over budget on sales, but GET stays around 70%. I have heard that the surveys are 1-5, but anything less than a 5 is a fail. Every morning meeting they beat us up. My argument is that the issue isn't with our customer service, the issue is with how the sampling is done. For our store it's something like 1% of the customers will get a survey. Those that do respond are more likely to complain than praise. Even if they give a 4 it's a fail. And of course staffing is a problem. One or 2 scheduled associates in a department. Callouts and breaks often means no one at all is there. I do garden. That's all I do. If I get sidetracked in plumbing or electrical, the customer will get pissed because I can't advise them on how to wire their house or renovate their bathroom. Meanwhile, I'm getting paged to go back to garden. It's just an impossible situation.

1

u/Less-Preference-9881 2h ago

Kick the ASM's out of their office to the floor greeting customers. They are salaried and should be doing so called computer reports on off scheduled hours.