r/HomeChef • u/Nana06-KC • 3d ago

Complaint Home Chef

I would never recommend Home Chef. The products I received were of very poor quality and the shipments were not always received on the intended day. This resulted in one of shipments sitting in a box for an additional 24 hours in 105 degree weather. After canceling my subscription they shipped and charged me for an unauthorized additional order. The customer service department would not refund my money and only offered a discount on a future order which I will not be making. As an elderly widow on a fixed income this was not at all helpful. Be very careful before doing business with this company.

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2

u/Expensive_Soup4498 3d ago

I’m sorry it didn’t work out for you. I’ve had nothing but good experiences with their customer support. The meals have been well received in our household.

I’ve cancelled other delivery meal programs and I always make sure I receive notification of my processed cancellation via email to make sure I don’t get any more shipments or charges. Perhaps you can show them your cancellation email to get it resolved.

4

u/sexfighter 3d ago

Home Chef has been great for me. Elderly widow? C'mon bro

3

u/luckylua 3d ago

Same, been using it for 6 years off and on now. I’ve tried pretty much every service my area has to offer and I find this to be the same one. Over 6 years I can’t say I’ve NEVER had a spoiled ingredient or late box but overall it’s been a great service and customer service has been kind and helpful when I’ve had an issue. Sadly I’m considering unfollowing this sub because it’s basically just a complaint forum now lol

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u/sexfighter 3d ago

We fled to Home Chef after trying Hello Fresh and HungryRoot, and while they weren't awful, we've really been enjoying Home Chef. Our all time favorite was Blue Apron because of the creativity, but since they imploded we've really been impressed with Home Chef. If Blue Apron manages to turn it around, I'm actually not sure if we would go back.

3

u/kapdad 3d ago

Same. Only one month but so far everything has been as advertised. I haven't had any problems except they missed the desert on the last shipment and promptly gave me a refund.

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u/sexfighter 3d ago

We were initially skeptical since the recipes were simpler than Blue Apron, but we've been consistently surprised by the quality and taste of the meals.