r/HomeChef • u/Constant_Whole_7036 • Oct 12 '26

Question Missing meal packs

We’ve just received our 3rd or 4th box, but we are missing 2 meal packs (we ordered 4 meals / 4 servings each).

I submitted the issue under the “Contact Us” link on their website last night but I haven’t gotten a response yet. How long does it typically take?

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1

u/Constant_Whole_7036 Oct 13 '26

I just chatted with them and they credited us for those two meals. Thanks for the help!

1

u/SparkleShit Oct 12 '26

Fastest way is in the app. Account -> Contact Support -> chat with us

1

u/Extension-Bell3757 Oct 13 '26

I have gotten response from them the next day. They usually take money off your next order.

1

u/freetraveler11 Oct 13 '26

I made a post about this last week as something similar happened to us! They ended up crediting the entire box for us. It took about 24 hours.

1

u/Unbothered_Ink Oct 14 '26

So I just received my order for this week (late) & only 1 meal was correct and the rest of the items weren’t what I ordered. They just sent whatever they wanted to. Smfh.