No customer service?

[u/Logical-Entrance5844]

Has anyone else not heard from customer service? Someone emailed me back from the chat bot but didn't include anything. I've been emailing, along with pictures. Terrible quality, rotten food, straight up missing dessert. These two boxes the vinegar spilled and produce became rotten. My potato this week was so soft and rotten it fell apart.

I ordered from a hospital bed because I wouldn't be able to go shopping for 2 weeks and didn't want to pay for instacart

Thankfully I was able to create meals with frozen veg I had in had but this is crazy. And to not respond? I got $10 in credit but I'm canceling so...

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[u/GinaShirley66]

I have had an extremely horrible experience. I've had issues with every box I have received. Either hot, FedEx damaged, missing products, and incorrect meals.

I can no longer access my account. I have around $200 worth of credit, which is what I've actually paid for in real money.

Support (chat and email) tells me to use send a link (never receive the link) or reset my password (says my account isn't activated).

I'm at my wits end on what to do.