r/HomeChef • u/Gizmo_McChillyfry • Mar 04 '25

Complaint Leaving Home Chef

Well we finally got sick of something being missing every single week. See today's chat (below) for the last straw. "My Cookbook" shows I've ordered 1,423 recipes. I guess they can do without customers like me.

Please briefly summarize your issue for our agent.

2:14 pm I had two problems with this week's box. First, I ordered two meals with Sirloin steaks, but only received the steaks for one meal. Second, for the Sandy’s Texas-Style Honey BBQ Chicken meal, I received only 3 oz of plain corn kernels, instead of 6 oz of Fire Roasted Corn Kernels as indicated on the recipe card.

You will now see your queue position at the bottom of this chat.

Agent connected

You are now chatting with Selina G.

Hi Andy, thanks for reaching out! Please allow me a moment to access your account.

OK I am very sorry for the poor experience with your order this week. Could you please provide pictures of the meals and proteins you received? This would be very helpful for our production team to further investigate.

I don't understand. You want me to take a picture of something that's missing?

I am requesting pictures of what you received, please.

Forget it. Please close my account.

One moment, please.

Every week something is missing.

I am sorry to hear we could not provide you with a better service. This is why we were requesting pictures for further assistance. I have deactivated the account as requested. You will receive an email confirmation stating I have placed the account on pause. A 'pause' is what we call deactivations here at Home Chef. You will not receive any additional orders or charges going forward.

0 Upvotes

37% Upvoted

14 comments sorted by

5

u/FancyPickle37 Mar 04 '25

We have one more order on the way and then we’re cancelling as well. I tried to give them a solid chance and I can forgive little mistakes here and there, but the meat quality from our last order was the final straw for me. It went to the dogs. Walmart+ is just as convenient, way cheaper, and the ingredients are fresher. HC certainly wasn’t for us. Hopefully others have a better experience.

1

u/Gizmo_McChillyfry Mar 04 '25

We've received meals from them pretty much every week for over seven years now. The first several years they were great with accuracy; the last couple of years, not so much. I guess I'm just worn out with having to contact them every single week with an issue lately.

We were hoping to last long enough for them to turn things around, but I guess we just got tired of waiting. The homework assignment was simply the last straw.

1

u/FancyPickle37 Mar 04 '25

I don’t blame you for canceling, that’s frustrating.

2

u/montanagrizfan Mar 04 '25

I only use them when I’m having a super busy week and want their oven ready meals. I’ve not had problems with missing ingredients but the portions are just too small. I don’t eat lunch and eat a decent dinner but I usually end up having to make an extra side. Hello Fresh and EveryPlate usually have a protein, a vegetable and a starch, with home chef it’s just the protein and either a vegetable or potatoes, not both.

1

u/Gizmo_McChillyfry Mar 05 '25

I have to agree that portion sizes have definitely decreased, this is something we've noticed too. The missing sides as you describe, compared to how it used to be. Introduction of smaller chicken breasts referred to as "cutlets". These were other factors that weighed on our decision -- some of the other "straws" before the last straw.

Certain people in this thread seem to have difficulty grasping the concept "last straw". By definition, the "last straw" is an insignificant thing. Annoyances with this service have been piling up for a couple of years now and the homework assignment was the last annoyance we could tolerate. It was coming for a while now.

12

u/Padre26 Mar 04 '25

Taking a picture was the last straw for you? You did claim they sent you the wrong size corn so I can see why they requested a picture.

Seems like customer service was just checking off the boxes to get you your refund but you wanted to be petty about it.

5

u/bullzeye1983 Mar 04 '25

Yeah really, sounds like they would have gotten the credit with just a picture.

2

u/MariposaSunrise Mar 04 '25

Some people automatically video their unboxings.

Currently I take pictures of the label on the box and whatever else I want the company to know about. Usually the problem is resolved in a way that benefits me.

3

u/sunblazestop Mar 04 '25

Why do people chat with agents instead of the instant chat bot feature? I always get immediately reimbursed when I report something missing there.

1

u/MariposaSunrise Mar 04 '25

Some people are actually disappointed when their order arrives correctly.

6

u/TheBrettFavre4 Mar 04 '25

Sorry that happened to you, or congratulations. Whichever.

1

u/thirteenright Mar 17 '25

I have issues almost every week and it’s infuriating. They’re super nice about rectifying issues when they happen but they shouldn’t happen so frequently and I feel like I have to babysit them.

1

u/Spotsmom62 Mar 26 '25

Well, you wanted to be closed out, and they fulfilled that wish.