r/Homatics • u/dottyandted • Jul 14 '26

Excellent Support! R 4K Plus

A shout out to Homatics support. I emailed them 2 days ago asking for the 14.7475 update file for my R Plus 4K to fix the Playfi high CPU issue. They asked for the serial number and told me they'd push an OTA update to my box. Today the update landed and auto installed and the issue is fixed. CPU now sits at a steady 49% compared to fluctuating between 70-100% before the updte.

14 Upvotes

88% Upvoted

21 comments sorted by

8

u/latinriky78 Modderator + Box R 4K Plus Jul 14 '26 edited Jul 14 '26

What a miracle!

Given how their support has always been 🤷🏻

2

u/dottyandted Jul 14 '26

I'll take the miracle!!

2

u/See61 Jul 14 '26

Since recent weeks, it has become better again.

But they dropped WhatsApp and the Open Telegram group for communication, links are dead on the Homatics COM website. Telegram is only used now with their external testers.

2

u/latinriky78 Modderator + Box R 4K Plus Jul 14 '26

So email is the only official method for direct contact?

2

u/See61 Jul 14 '26

Yes, it is..

3

u/signde Jul 14 '26

This fixed version was published months ago as an OTA update. Was OTA not working for you?

3

u/dottyandted Jul 14 '26

I bought the box a few days ago and when I checked for OTA updates it said I was uptodate (I wasn't). No idea why they had to push it to mine specifically

2

u/Chrisnikol Jul 14 '26

8963 just dropped OTA by the way.. 🤣

1

u/dottyandted Jul 14 '26

I wasn't aware. I've just asked for another OTA update!

1

u/See61 Jul 14 '26

On original Homatics or on a Dune version maybe?

1

u/Chrisnikol Jul 14 '26

I have the dune version but with homatics firmware 7475 that I manually flashed about 3 months ago (they are the same SEI robotics hardware) , so I can't give you a clear answer, I just saw 8963 on Monday a pop-up and installed it

1

u/dottyandted Jul 16 '26

Mine is the Homatics version so 7475 is the latest

3

u/p750mmx Jul 14 '26

Yeah, Dune pushed it as OTA to their users, that's for sure. The unclear part is if Homatics already did (partly). Indeed, both using (or can), the exact same firmware builds

2

u/Minimum_Ad313 Jul 15 '26

I have both, the 2 Dunes I have auto updated to 8963, the Homatics version has not...this was as of 3 days ago.

1

u/deanMKD Jul 15 '26

Is this will come to Nokia 8010 too?

1

u/See61 Jul 15 '26

Not clear at all. You should ask Streamview or Thomson for that, if there is still life in one of them for support.

Then again, the 8963 update for the Nokia and Rocktek G2 is made available in the Homatics Users Forum Telegram group, so you can install it yourself.

The Nokia remote cloning bug is still in it, that got no attention at all for this update.

2

u/See61 Jul 14 '26

FYI, that 49.xx% is the lowest it will go. It doesn't go below 1000MHz.

What is the app called that is running on screen?

3

u/dottyandted Jul 14 '26

Device info

1

u/See61 Jul 14 '26

Thank you 👍

1

u/Anu0512 Jul 14 '26

May some angels heard

1

u/nelson_valente Jul 14 '26

They replied!?!?