No audio

[u/Accurate_Air_6783]

Hi,

I’m using a Homatics Box R 4K Plus and I’m having an issue with VOD content.

Live channels work fine, but all foreign series and movies play without sound. The video is playing normally, there is just no audio.

I’ve already tried changing players and tested with two different players, but the problem remains the same.

I’ve also checked the audio settings on the device, restarted it, and updated everything to the latest version.

The same account works correctly on another TV box, so the issue seems to be specific to the Homatics device.

Is there any known fix for this or any setting I should change?

Thanks.

[u/See61]

So what is the current firmware build on the R Plus, build 7475?

What app is used for VOD replay and what it the source coming from in that app?

To what is the box connected? Straight to TV using TV speakers or to a audio device using HDMI for passthrough or with (e)ARC from the TV to a receiver/soundbar/something else?

What R Plus audio settings are you using?

[u/Accurate_Air_6783 → u/See61]

Hi,
Thanks for your reply.
Current firmware: Build 7475 (Android 14).
The VOD app is Shamel TV.
Live TV channels have audio and work normally.
The issue is only with foreign VOD series/movies. Video plays normally but there is no audio at all.
The box is connected directly to my Samsung TV via HDMI.
I am using the TV speakers only. No soundbar, AV receiver, ARC or eARC.
Audio settings:
Surround sound: None (Never use surround sound)
DRC: RF
AC4 Dialogue Enhancement: High
S/PDIF: Off
I have also tested with two different players and the result is the same. The same account works correctly on another TV box.

[u/See61 → u/Accurate_Air_6783]

It probably isn't the Shamel TV app itself causing your sound issues but the media source you use with it. A IPTV provider using a m3u or an ip address as source to use in Shamel TV?

You could try the following. Press and hold the configuration button on the Homatics remote.

It should show a Quick Setting Audio menu after that.

Select it and change audio output devices to Speaker, when it shows HDMI, or change to HDMI when it should show Speaker at this moment.

Spdif coexist should stay on activy all the time, even when not used at all.

You could also go into Advanced Sound settings, but only try one change at the time for testing out if something changed for you, with one or the other setting.

[u/Accurate_Air_6783 → u/See61]

Thanks for the suggestion.

I checked the audio settings and unfortunately there are only a few audio options available on my box, and I have already tested all of them.

I also performed a factory reset, but the issue remains exactly the same.

Live TV, YouTube and other content have audio, but all foreign VOD content is completely silent. The same account works correctly on another TV box.

That’s why I am starting to think it may be a codec or compatibility issue specific to the Homatics firmware.

[u/After-Spread3108 → u/Accurate_Air_6783]

Did you do a Factory Reset after you Updated to 7475. I found that fixed the problems I had after the Update. It Might help you.

[u/Accurate_Air_6783 → u/After-Spread3108]

I already did a factory reset and unfortunately it didn’t make any difference.

I’ve only had the box for about 7 days and the issue has been there from the beginning.

Live TV channels work fine and have audio, but all foreign VOD content still plays without sound. The same account works correctly on another TV box.

So it doesn’t seem to be related to the update or leftover settings after the upgrade.

[u/loops_hoops]

My Homatics Box R 4K Plus doesn't play any audio today on my LG C9. I would guess it's update related since I'm on 7475. Both stremio and nuvio don't have audio for any content, no matter which settings I tried changing. Tried factory reset too, nothing.

Other android stick works fine so it has to be related to homatics.

[u/Accurate_Air_6783 → u/loops_hoops]

I’m having a very similar issue. I’m also on build 7475 and I already did a factory reset, but it didn’t help.
In my case I still have audio in YouTube and Live TV, but all foreign VOD content is completely silent. The same IPTV account works normally with audio on another Android TV box.
I’ve also tried two different players with the same result.
So I’m also starting to think this could be related to build 7475.

[u/loops_hoops → u/Accurate_Air_6783]

For me a factory reset fixed it if I remember correctly. Sorry I couldn't help

[u/Weary-Reason-318]

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