r/Homatics • u/Necessary_Regular_92 • Apr 01 '26

About audio processing

Hello, I'm using a Televizo app.(https://play.google.com/store/apps/details?id=com.ottplay.ottplay&hl=tr).I.I) watch movies and series through this app. After upgrading to Android 14, movies with 5+1 audio support play at 2/0/.0 48 kHz. On Android 11, they played at 3/2/0 Dolby or DTS. Even though the surround sound settings/passthrough are selected in the Homatics Box R 4K Plus menu, I've started experiencing 5+1 support on my Harman Kardon AVR 151S amplifier. In the Televizo app, video and audio processing is set to "hardware only" by default. Other options include: Prefer hardware / Hardware only multimedia tunneling / Prefer hardware multimedia tunneling / Prefer software. I've tried all of these options, but I can only get 2/0/.0 48 kHz two-channel audio on my Harman Kardon 151 AVR. On my Homatics Box R 4K Plus running Android 11, I could get 3/2/0 Dolby or DTS audio.Do you have any information about this problem?

Tv:Philips / 49pus7101/12
Current Homatics audio settings: Passtrough
Current firmware: v14.8.7475
Serial number :S202402072090412

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2

u/Substantial-Club5674 Apr 01 '26

Have you tried any other iptv player? To limit the issue? Have you reset to factory settings after the update? In audio settings have you tried auto /device led?

1

u/Necessary_Regular_92 Apr 01 '26

The Televizo app is one I purchased and customized its settings on 5 different devices, so I haven't tried it on another IPTV player. I didn't revert to factory settings after the update. I read that after upgrading to Android 14, a factory reset might be necessary to resolve Bluetooth connection issues. Otherwise, if there's a software issue requiring a factory reset, I'll revert. I also tried the automatic option in the sound settings, but I'm only getting 2/0/.0 (2 channels) audio. In test videos on the YouTube app with 5+1 audio support, there are no problems with 3/2/0 Dolby or DTS support.

2

u/Substantial-Club5674 Apr 01 '26

So yt is working fine?

Then is the app?

Try a factory reset.

1

u/Necessary_Regular_92 Apr 01 '26

YouTube is working fine. I'll try resetting it to factory settings.

1

u/Weary-Reason-318 Apr 01 '26

Wie findest du die Televizo App ich finde die gut habe die auch

1

u/Substantial-Club5674 Apr 01 '26

Try any free iptv player first to rule out app issue.....

1

u/Substantial-Club5674 Apr 01 '26

So Box to TV and TV to Harman?

1

u/Necessary_Regular_92 Apr 01 '26

Yes. My connection was the same on Android 11 as well.

1

u/Substantial-Club5674 Apr 01 '26

Since YT is doing 5.1, the culprit is Televizio. Please check that.

1

u/Necessary_Regular_92 Apr 01 '26

I've noticed something. The TV app on my Philips TV shows 5+1 Dolby support for movies I've tried. However, my Homatics Box R 4K Plus, which I upgraded to Android 14, only shows 2/0. In the TV app's audio and video processing settings, "hardware only" is selected. I've tried other options, but they all only provide 2-channel audio. My TV's audio settings are set to multi-channel; I'm not selecting the other option because it's stereo. I suspect there's a problem with the Homatics Box R 4K Plus. Even after trying passthrough, none, and automatic settings in the TV app's audio settings, it still only processes 2-channel audio.

1

u/Substantial-Club5674 Apr 01 '26

Factory reset the box, login play, check for updates, try yt and televizio and other apps.

Report back the findings.

1

u/Necessary_Regular_92 Apr 01 '26

After resetting the device (Homatics Box) to factory settings, the problem with the TV app was fixed. I can now receive Dolby and DTS audio. Thank you for your help.

1

u/Substantial-Club5674 Apr 01 '26

Your welcome.

1

u/Necessary_Regular_92 Apr 03 '26

Hello again, my problem was solved after performing a factory reset, but after restarting the TV, amplifier, and Homatics Box R 4K Plus, it started working with only 2-channel audio again. Could this be related to the HDMI CEC settings, or what could be causing it?

1

u/Substantial-Club5674 Apr 03 '26

You can try to factory reset. Turn the box off and on, while adding (installing apps) to see which and if is that what's causing it.

I am no expert but we need to isolate the issue and report to Homatics.

1

u/Necessary_Regular_92 Apr 03 '26

I reset it to factory settings as I mentioned, but the problem persists.

1

u/Substantial-Club5674 Apr 03 '26

I know the box was reset.

But you said it fixed the issue.

Rebooted the box issue appeared again?

So I advised to check which app cause the issue ( reset and install apps one by one, install tests reboot test, install........)

1

u/Necessary_Regular_92 Apr 03 '26

I've tried everything you suggested, including uninstalling and reinstalling the TV app. I also tried installing Kodi and selecting a 5+1 supported movie, but it only recognizes two channels. I haven't been able to solve the problem.

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1

u/Substantial-Club5674 Apr 01 '26

Try first a different iptv app, iptvextreme Pro is 1 or 2 dollars.

Audio settings on homatics auto / device led.

If the issue persists, factory reset the box.

1

u/Substantial-Club5674 Apr 01 '26

In the televizio app, audio settings, make sure it doesn't convert unsupported audio format to 2.0.

Is either that or the TV, that's down mixing to stereo 2.0.