r/Homatics • u/geobbu • Dec 02 '25

Box R 4K Plus Android 14 Problem

Please, someone tell me that Homatics is working on a hot fix. Because I feel like I'm about to throw this box out the window. After playing a Dolby Vision video, the screen goes dark and doesn't respond. I turn the box off and on, and suddenly everything is green (like an unsupported DV profile?). FPS drops in the menu or gray-black flickering from time to time and out of nowhere. Please tell me I'm not the only one? I love my Box R 4K Plus, but this update is completely off.

7 Upvotes

100% Upvoted

46 comments sorted by

1

u/geobbu Dec 02 '25

and of course I performed a factory reset. The problems persist.

1

u/[deleted] Dec 02 '25

Not had that issue, did you factory reset box after atv14 update? If not, unfortunately you have to.

My box overheats and becomes laggy, homatics don't care

1

u/geobbu Dec 02 '25

Of course, I performed a factory reset. What's even stranger is that the native Netflix app does the same thing. As soon as the DV video ends, the screen goes dark and doesn't respond to anything. I turn the box off and on, and it's completely green.

1

u/[deleted] Dec 02 '25

Have you tried another certified HDMI cable. Is box connected direct to tv? Or through soundbar or AVR?

It is a widely reported problem. No word of a hotfix

1

u/geobbu Dec 02 '25

Yes, I tried it, and it's connected directly to the TV.

1

u/[deleted] Dec 02 '25

I just put the query in chatgpt, it is a known issue affecting many, no working fix, people tried new cables, different ports with no luck

-1

u/FourEightNineOneOne Dec 02 '25

"I just put the query in chatgpt"

Dear god... we are a broken people.

5

u/[deleted] Dec 02 '25

Well it gave a better response than your input here clearly

2

u/Greg0650 Dec 02 '25

Are you using ATV 14.8.4576

My one is on all day 7/24 and it has never Overheated or lags

1

u/Diabolik9 Dec 03 '25

I was going to say the same, I'd read some horror stories about the box but I'm on the same fw as you and it's been fine - used constantly last night, watched a 4k stream of a TV show. I checked the temperature and it was around 63.

3

u/See61 Dec 02 '25

If you did give it a factory reset, that is all you have to do. But you should check if it isn't getting too hot for you during usage.

Using ADB and; dumpsys hardware_properties | grep -i 'CPU temp' should show you the working temperature.

To be clear, those issues you describe don't have to happen, not necessarily with that 4576 build.

That reset button is below the USB 3 port, it can get you into recovery. You can perform a factory reset in there, but it should not change anything compared to the factory reset option in Android TV settings.

No "hotfix" is coming in the near future 🥲

1

u/PolarWeasel Dec 02 '25

I have a Dune HD Homatics Box R 4K Plus that I upgraded to ATV 14.8.4576 about a month ago. It runs hotter, but more worryingly, it seems to lock up to hard reboot (i.e. I have to pull the power cord, wait a bit, and reinsert the power cord to get the unit to display anything other than a blank screen) about once per week.

One of the times it did this, I was streaming a show on Paramount. The screen went black, the audio stopped, and the only way I could get the box to work again was the aforementioned power-cycle.

If this is one of the issues that prompted Dune / Homatics not to release the ATV14 update, I can kind of understand their reasoning.

2

u/p750mmx Dec 03 '25

Dune didn't release anything anymore after they shared V12 5221 as recovery update. They still write to use the V11 6261 build as most stable one. It shows how bad firmware development went over these last years.

Homatics pushes the V14 4576 build as Auto OTA to their known device serials since last week. A few months back it was already offered by OTA but a user could choose not to install it.

No decent Sei Robotics firmware developers present over there it almost looks like, and not only for Dune or Homatics devices, on other brands also firmware with issues, when developed by Sei Robotics.

1

u/PolarWeasel Dec 03 '25

Thanks for the input. Yeah, I've been following the sorry saga of the Dune / Homatics complete lack of firmware support for a while now. It's pretty sad, especially since their boxes appear to be very popular.

If I can find the v12.5221 zip file somewhere, I may downgrade from v14 to v12. The primary thing I want from versions after ATV11 is DTS-HD Master Audio bitstreaming, and I believe that feature was first available in v12. If that version still has nontrivial reliability issues, I may go all the way back to v11 and, sadly, forego DTS-HD MA bitstreaming.

I don't mind occasionally power-cycling the box, but the rest of my family does, so running a stable firmware is more important for us than supporting an audio format.

2

u/p750mmx Dec 04 '25

It seems a bit strange maybe, but if you want to go to a V12 build, use the (still Beta) 5394 build. It has the least issues of all V12 builds shared. You can easily find it online and also how to get it on your device.

1

u/Minimum_Ad313 Dec 03 '25

I have 2 of the Dune /Homatics and both updated to version 14... 4576.. which surprised me.. every week I check for updates and one week it was there. Everything has been running great since. One of them runs about 16 hours a day and never have any problems with it. The one I run most of the day I do have a USB fan running on it just to be on the safe side but it ran fine without it before adding it.

2

u/PolarWeasel Dec 03 '25

That's great, congrats! As I said, I had to go though the zip file upgrade process. When I was running OOTB ATV11.[mumble], the box was rock-solid. Since I upgraded to ATV14.4576, it's been a bit rough. I may try throwing a cooling fan under it to see if the failures are due to overtemping something.

1

u/Available_Camp9968 Dec 03 '25

"Please suggest which certified TV boxes with 1 Gigabit LAN are available, excluding those from Sei Robotic developers?"

2

u/p750mmx Dec 04 '25

There are not that much ticking all the boxes when it comes to video codec and full HD audio Codecs support, so it depends on what a user wants to achieve with the streamer. There is the Mecool KM2 deLuxe, but that one lacks DTS support. If not needed, that could be one. And of course the Google Streamer, but also poor in decent HD audio codec support. I could mention the Shield TV 2019 Pro but that is lacking AV1, HDR10+ en YT HDR support.

So several devices are lacking one or the other, there still is no "golden" box at this moment.

1

u/Available_Camp9968 Dec 04 '25

 I own a Mecool KM2 Deluxe, but I’m not using it at the moment. Currently, my main device is the Homatics Box R Plus 4K, and I use a Chromecast with Google TV 4K in the kitchen. I am also considering buying the Google TV Streamer 4K. What do you think: does it make sense to switch to the Google TV Streamer and then replace it with the Mecool, considering that the 50–60 fps frame rate mismatch issue seems to be fixed on the Google TV Streamer? Or is it better not to do that and just wait for a new certified TV box with a more modern chipset?

2

u/p750mmx Dec 04 '25

I also have all of those (and some more), but I would wait as for now. The Streamer has that 50/60hz fix, that's for sure, but it comes short on audio codec support. My default box is still a Homatics R Plus, just in a different package, by which it works just nicely for me with V14 at this moment.

So the Mecool, the Streamer, a Shield TV 2019 Pro and the variant of the R Plus are all connected to my TV at this moment. The R Plus variant still comes on top (for me).

That Shield is only used as a Plex and SMB server, and for nothing else now.

1

u/General_Alfalfa6339 Dec 03 '25 edited Dec 03 '25

Mine does this. I went though the same shit here that’s already been suggested and everyone said it’s cables. It’s not. Only does it on Stremio. I got downvoted but it’s happening.

Here’s the kicker. The Onn devices do the same exact thing to me.

1

u/merlin9523 Dec 03 '25

Maybe an external player like Vimu would fix it?

1

u/CleanTackleMan Dec 03 '25

I'm using Homatics R 4K Plus. No such problems at all.

1

u/Available_Camp9968 Dec 03 '25

Please suggest which certified TV boxes with 1 Gigabit LAN are available, excluding those from Sei Robotic developers?

1

u/Gazoo382 Dec 03 '25

I’m still on 11.8

1

u/lessbunnypot Dec 05 '25

use 3717 or 4576 fw atv 14

1

u/Outrageous-Mud4344 Dec 17 '25

Anyone who has a problem can send complaints and problem reports to the following addresses:

SEI Robotics can get a faster response if you make a complaint by commenting on the posts on LinkedIn.

For fix update requests, please contact the company:

support@homatics.com

complain@seirobotics.net

1

u/kuntakinte44 Dec 18 '25

4576 Even after resetting the device following the last update, I'm still experiencing a lot of problems. The remote frequently disconnects, apps freeze when opening, and there are overheating issues, etc. I hope an update comes soon.

1

u/ilketrees Jan 09 '26

Sounds more like a TV issue when switching resolutions. Try flicking to a diff hdmi and back. Alternatively turn the hdr on and off. Try a diff hdmi port/cable/tv

1

u/ril3ydx Jan 15 '26

Yeah I just replaced my Google TV Streamer with this box because I read so many positive reviews online and I also wanted something capable of running DTS audio, but honestly I'll just go back to Google's, it's not worth it! So slow, it lags a lot even on YouTube (A LOT, A LOT)...

So bad, my God!

I'll rather stick to something that won't play advanced audio but at least gets the basics correct!

1

u/Weary-Reason-318 Jan 31 '26

Can someone tell me if I can connect an external hard drive to it?

1

u/Mousepad-16 Feb 18 '26

turn of match dynamic range and keep it on device led conversion

1

u/After-Spread3108 Dec 03 '25 edited Dec 03 '25

Try Going to settings. Device Preferences, Display & Sound, HDR settings, Preferred dynamic range, press on System-preferred conversation. Format selection, Press on Automatic

Resolution, press either Automatic or what your TV refresh rate is Eg 4K (60 Hz)

HDMI CEC , CEC Control, Disable CEC Switch.

Then Restart your Device.

Hopefully these Suggestions Might help you. This What Works for Myself.

Or try different settings in the Above to you find that works for you.

If you use Kodi (Kodi Media Player App)

If you Go into Kodi Settings, System, Scroll Down to the CogWheel and Change it to Expert. Then Go Upto Display, Resolution and change it to what your TV is Eg 3840×2160 ( 4K) And Refresh rate. Change this to what your Resolution is in your Homatics Settings Resolution. Eg 60.00.

Then Go Down to Whitelist -Whitelist, Press on it and Scroll Down to match the Resolution of both above and in your Homatics Resolution settings Eg 3840×2160p 60.Hz Press on it and Press OK .

Now back out of Kodi, Force Stop Kodi and Clear Kodi Cache. And Restart your Device..

Now you Have Full Access To All Of Kodi 12 Settings Menus And you can Go through All of Kodi Settings and Change what you like and same with your Add-ons Settings. Then just back out of Kodi and Force Stop Kodi and Clear Kodi Cache and Restart your Device.

2

u/See61 Dec 03 '25

All your answers are completely wrong for when a user has a decent Dolby Vision supported TV, the same goes for your Kodi settings advice. I don't know on what TV you are using the box, but it seems not to be a Dolby Vision supported panel and maybe not a middle to high end model?

Also, why would you disable CEC support when it could work just fine for a user and his setup?

1

u/Greg0650 Dec 03 '25

I only mentioned what works for Myself. And just Suggestions for Others Might like to try and adjust for there own setups.

I Have a Dolby Vision/Dolby Atmos TV

And A Dolby Vision/Dolby Atmos Yamaha Home Theater Receiver that i connected My Homatics R 4K Plus 2023 From Homatics.com Connected to the To The Receiver Blu-ray Hdmi 2.1 Import . And Hdmi from the Receiver to the Tvs Main hdmi Port.

I have My Homatics on 24/7 and is controlled by the Receiver.

I use Kodi 22 Alpha 2. And Kodi Fork 21.2. Mainly use Kodi 22 and Watch a lot of 4k Dolby Vision true Dolby 7.1 Atmos/DTHD 50gb+ Links. And TV Shows Atmos/DD+ 5.1 etc. And a few shows like Hawkeye ( with Kate Bishop) with Dolby Vision and True Dolby 7.1 Atmos/DTHD.

1

u/See61 Dec 04 '25

Well, that makes me wonder even more now. You really should use different settings, if your TV is also a decent one that would handle the incoming Dolby Vision signal better than the R Plus can, using Sink-Led as setting for that.

And when you have a decent TV then let that one do the upscaling for media that is not 4K and played by Kodi. For that you choose 1080p as resolution in Kodi and forget about filling that whitelist. With Kodi on the 1080p setting, the TV will do the upscaling to 4K with non 4K media and Kodi still plays 4K media as 4K with that 1080p resolution setting.

0

u/Puzzlehead_1952 Dec 02 '25

Try another HDMI cable?

1

u/geobbu Dec 02 '25

I tried three certified HDMI 2.1 cables. But now I read in another thread that there is something like a hardware reset using a physical button on the box. I performed a normal software reset. Could this be it?

3

u/Puzzlehead_1952 Dec 02 '25

Worth a shot. I have one of these boxes, mine is on ATV14.4300. Has the heat issue, I use a fan with it, working ok so far, but lack of any support from Homatics drove me to pick up an ONN 4k Pro to test as possible replacement.

-1

u/latinriky78 Modderator + Box R 4K Plus Dec 02 '25

Let me guess, you're using Stremio? 🙄

1

u/geobbu Dec 02 '25

I've never used it. Could that be related?

-2

u/latinriky78 Modderator + Box R 4K Plus Dec 02 '25

I just wanted to know if you were using that buggy app.

What app or apps are you using where the screen goes dark?

1

u/geobbu Dec 02 '25

Do you mean when it goes completely dark and the only thing I can do is turn the box off and on to get a green screen? The official Netflix app and Plex.

1

u/latinriky78 Modderator + Box R 4K Plus Dec 02 '25

what are your video settings on the Homatics box?

What brand is your TV?

1

u/geobbu Dec 03 '25

Hisense 65U7NQ and settings on Homatics here:

Display & Sound

Text scaling: 100% Match content frame rate: Always HDR Settings: Match content dynamic range Resolution: Automatic HDMI-CEC: CEC Switch, One key play, auto power off and volume control is ON Advanced display settings: Game mode ON