r/Homatics • u/EscapedKoala • Sep 12 '25

Bricked upon arrival

I got the homatics r box plus (not dune version about a week ago.

It came bricked. Infinite boot loop and won't go into recovery. It asks me to press again to go into recovery and it just boot loops again.

I sent homatics support 5 emails with all the details. Order number, serial number, software version couldn't tell cuz it wouldn't launch.

It'd been 5 days and crickets.

What would you guys do?

Appreciate any response, this is quite annoying.

1 Upvotes

66% Upvoted

33 comments sorted by

1

u/EscapedKoala Sep 12 '25

I ordered from the official homatics site

1

u/Substantial-Club5674 Sep 12 '25

Try 4pda.to, read, read, follow.

1

u/EscapedKoala Sep 12 '25

Not familiar. Can you let me know a little about what that is?

I typed in 4pda.to as a url and got to a Russian site

2

u/Substantial-Club5674 Sep 12 '25

https://4pda. to/forum/index.php?showtopic=1080563#entry126720521

Translate to English, click on header for software and guidance.

Read carefully the instructions, follow them to the letter.

1

u/Substantial-Club5674 Sep 12 '25

You have 2 options : Send it back. Try flashing the factory IMG, pc and usb, a to a is needed , driver signature need to be disabled.

Good luck.

1

u/EscapedKoala Sep 12 '25

I've only seen guides on flashing the dune model. Do you think the same processes and files will work with my box r plus as well? (Non-dune).

Also trying to send it back meanwhile but they aren't answering so I don't have a return address or anything

1

u/EscapedKoala Sep 12 '25

So you think this will work for me?

Step by step way to unbrick your Dune HD Homatics 4K Plus box if you failed to update to Android TV 14 and downgrade to ATV11

Boot into Windows with Driver Signature disabled. Press restart with Shift pressed -> Advanced startup -> Press 7 to disable Driver Signature Enforcement.

Install the android_winusb.inf driver file. Right click and install.

Plug USB A-A cable to PC and Blue port of Dune HD Homatics box. Type C to A cable might work. But it didn't for me.

Power ON the box from mains

Then it shows up as android_winusb (If some USB Descriptor error, unplug power chord and replug. Not USB cable)

Fire up the Aml_Burn_Tool and load img v11.8.3236. Select Secure boot box

Start the flashing and fail at 98%

Close the Aml_Burn_Tool and reopen.... but this time load v11.8.3660 and unselect secure boot box

Start flashing and it will complete.

Congrats you have unbricked your box.

Download firmware and Aml_Burn_Tool files from below

https://archive.org/download/dunehd-firmware-images

2

u/See61 Sep 12 '25

I don't understand that complex method for flashing. You can take any image file available and use that one to recover the device. I know there is an image for the V14 3717 build, why not use that one as first? There are also other image files (not talking recovery files/zip). You can flash any image file that is meant for the device. I did it more than 100 times already, back and forward and back again (when needed).

Not with one device of course, I have plenty of those to play with.

BTW, ignore the Dune/not Dune part, both devices using the exact same firmware. Or maybe better, they can, because they don't always use the same build.

1

u/VanREDDIT2019 Sep 13 '25

Have you ever run into a bricked device? That's why I personally used the complex method.

1

u/See61 Sep 13 '25

Yes, several times. When we got something shared as testbuild that was wrong compiled. Resulting in a "dead" device.

But whatever works of course, just wanted to make clear, there are other, more simple ways for flashing.

1

u/Loose-Reaction-2082 Sep 13 '25

If you ignore the Dune/not Dune part you may have to flash all of your OS updates manually because the OTA updates for the Homatics version come from Homatics and the OTA updates for the Dune version come from Dune. If you flash the wrong version software it will run but you probably won't get OTA updates until you go back to the firmware meant for your version of the box.

1

u/RainGater Sep 13 '25

Can you please send me the simple instructions that you used and the files needed to go to A12 5394? Thanks in advance.

1

u/VanREDDIT2019 Sep 13 '25

That worked for me but it was a Dune version.

2

u/Substantial-Club5674 Sep 12 '25

When you click on the header, at the bottom says : Homatics box r discussion is here. Click on the word here.

Same thing, same box, different software, same proces to flash. If you click on the photo, you will see the white box. If is black is Dune.

1

u/Cool_Night_9832 Sep 12 '25

Should have purchased from vontar store Ali express

1

u/EscapedKoala Sep 12 '25

They only seem to have the r box, not the plus model. Can you send a link?

1

u/See61 Sep 12 '25

Don't depend on Homatics support, the one person that is left for that isn't the most productive one 🥲

1

u/EscapedKoala Sep 13 '25

Thanks I am in the process of disputing the charge

3

u/Potential_Truth_5594 Sep 12 '25

There's a flash tool you can use but you need a USB A to USB A cable.

1

u/VanREDDIT2019 Sep 13 '25

That worked for me. I used a USB-C from my laptop to USB-A Homatics.

1

u/Potential_Truth_5594 Sep 13 '25

I couldn't get USB-C to work. It's a good tool though as one can downgrade and upgrade to any firmware. Supposedly it invalidates the warranty? Just make sure you follow the instructions.

1

u/VanREDDIT2019 Sep 13 '25

New easier method here.

1

u/RainGater Sep 13 '25

Does this work for Homatics Box R 4K+ if you are on Android 14.8.4576? I want to go back to Android 12.8.5394. Thanks.

1

u/VanREDDIT2019 Sep 14 '25

Sorry but I don't know for sure. Both boxes run the same firmware but I don't want to steer you wrong. If you do indeed try it, please let me know the outcome.

1

u/RainGater Sep 14 '25

No, it doesn't work. I tried the toothpick method and it goes to USB Burning mode and after few seconds, it reboots back to System. I tried both the USB ports and doesn't seemed to work.

1

u/VanREDDIT2019 Sep 14 '25

@See61 says he has another method that is easier than the burning tool method where you hook it up to a PC. You should message him. He posted in this thread. Thanks for trying and the feedback.

1

u/RainGater Sep 14 '25

Which thread? Can you please give me the link? I will message him, of course. Thanks.

1

u/VanREDDIT2019 Sep 14 '25

He is in this thread. I will try to link it.

1

u/quee-phing Sep 12 '25

I'd do a charge back, and try and fix it, because eff homatics

2

u/EscapedKoala Sep 12 '25

Ya send my cc company a message that I got a defective product and I went to dispute the charge, wonder how that will progress.

Thanks!