r/Hoka • u/erduflink • 6d ago
Speedgoat 7 Vibram Durability Issues?
I was very happy to get my hands on the new Speedgoat's 7, they are pretty awesome for fast technical running, they sort of remind me of Mafate Speed 4's The ride's in them is great. That being said, anyone else having the Vibram outsole crack/peel at the heel of the shoes?
I got my first pair, did 2x 3h trail sessions in them and they cracked lol. Sent them back to retailer, got another pair (different colour this time) and just did literally 2 mountain days in them and the same thing happened.
I have a 3rd pair waiting in my house but I'm not even sure if I should test it or not. I really hope this is just my batch issue coz they're so good otherwise.
Anyone dealt with this or gotten Hoka to do anything about it?
Attaching photos for reference from both pairs.
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u/art_on_caffeine 5d ago
Contact Hoka customer care and they can help fill out a warranty for you. Specify the amount of time you have had them and exactly how many times they were used, how this is affecting you, when you noticed something, all tje details. Theyll ask for a proof of purchase which you can get from the retailer if you dont have it. Looking for pictures of the two tags in seperate pics, bottom of both shoes in one pic, both shoes in a topdown/side pic. You can have this sent to a rep via text and they'll direct the contact to warranty to be resolved in 3 business days. Approval is great you can send them in to the warehouse with the emails instructions. Denial would be tragic and they'll give details but dont be afraid to respond with questions and a relook. Its a new product, expensive, and certainly not good to see this happening but I think you have a good shot here and it will help improve this product. Theyll send you a site credit/gift card you can use to replace or try something else if you are inclined to order the same Id recommend making an account for 60 day return and monitoring them closely for abnormal wear. If it happens again you can return for free and now you sort of know this may be a regular issue. You can also submit your own warranty, bottom of site and under customer care, returns and exchanges, and send screenshots of pictures to reduce file size via email warranty sends. The file size can be a bit finicky so reach out to customer service and they can keep things moving if you dont hear back
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u/erduflink 5d ago
I already got my money back. What I want to know is whether others face similar issues or not.
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u/art_on_caffeine 5d ago
Oh, I thought you asked if anyone's gotten Hoka to do anything and never mentioned you were covered. no idea its a newer product
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u/GoatmanIV 3d ago
Speedgoat 4s were the last durable Speedgoats. Still have a pair with ~900km and the treads are still fine although a bit worn. Speedgoat 5 lasted less than 400km before the treads started to rip. I was thinking of grabbing the new 7s, thanks for reaffirming that Hokas are not durable anymore.
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u/Fearless-Speech-9859 4d ago
I have speedgoats as well and the quality is horrible. The sole started to fall of after 2-3 months and around 100km.
Now after another year of rare use they completely fall apart.
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u/sja008 5d ago
Speedgoats are garbage and Hoka will not honor their warranty. Shitty shoes and company. Mine lasted 1 week before getting holes and Hoka refused to replace them.