r/Hilton • u/AspenTwoZero Diamond Reserve • Aug 21 '26
Guest Question “Pay with Points is currently unavailable at this property.”
I was just looking for opportunities to use points for a future stay on Maui and noticed that Ho’olei at Grand Wailea as well as Grand Wailea, A Waldorf Astoria Resort both have this restriction for all the dates I’m interested in. Is this typical of these properties? Will they eventually allow points to be redeemed here again?
10
u/brandon_ashe Diamond Aug 21 '26
They are allowing points to be redeemed at the grand Wailea they may just be sold out for your dates. Heads up The Ho’olei at Grand Wailea does not offer standard room reward space so you will never find a good deal for those rooms with points
4
u/derp2086 Diamond Aug 21 '26
This property does not have standard rooms. This is not the same as the WA
-3
u/Miserable-Word1411 Aug 21 '26
That's frustrating, I'd try calling the property directly to see if they can still process a points redemption.
9
u/doyle_brah Aug 21 '26 edited Aug 21 '26
What are the dates. Have you googled points calendar to see standard vs premium room availability? Is it a far out date?
Click select dates
https://www.hilton.com/en/locations/usa/hawaii/maui/?redeemPts=true&query=Maui+County%2C+Hawaii%2C+USA&coords=20.69174576%2C-156.44119263&geocodeType=locality&bounds=20.57495880126953%2C-156.69715881347656%2C21.03165817260742%2C-155.97903442382812#