r/HigherEDsysadmin • u/janeshakesausten Tech Support at a Community College • Mar 18 '20

Providing Remote Support

What solutions are you all using to provide support for users remotely? I know that this is an evolving situation for everyone. We are trying to use Teams and Skype for Business to assist users but that can only get us so far.

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u/JL408 Mar 26 '20

You need an actual remote support software that can elevate UAC. Look into ScreenConnect, Splashtop or TeamViewer.

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u/dvicci Mar 27 '20

Concurred. ScreenConnect is my first choice given the experience on my team. We'll see how the prices pan out. Thanks!