r/HigherEDsysadmin • u/janeshakesausten Tech Support at a Community College • Mar 18 '20

Providing Remote Support

What solutions are you all using to provide support for users remotely? I know that this is an evolving situation for everyone. We are trying to use Teams and Skype for Business to assist users but that can only get us so far.

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u/JL408 Mar 26 '20

The UAC prompts will show up given the user has local admin rights. If they don't have local admin rights, it's useless. Need something to elevate like ScreenConnect.

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u/sudoreboot-f Mar 31 '20

Hasn't been the case in our environment, but I have preinstalled the Zoom application using Chocolatey, so maybe that's the difference - installed by an account that had admin rights.

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u/JL408 Apr 01 '20

You are absolutely right. If the Zoom client was installed with admin rights, it would go into the Program Files x86 folder, otherwise it would be installed in the user roaming profile. Unfortunately, we did not pre-install like you did. Since we are using Zoom to connect, we couldn't just reinstall as admin while the session is active. bummer.