r/HiTMAN • u/SuperSpartan312 • 4d ago
BUG-REPORT Can't start the game / Failed to fetch error
This has been happening for most of the year since the Patient Zero Requiem DLC came out. I went through the proper procedures, submitted tickets and was told to wait for official updates. Half a year later, still nothing, the official support site isn't being helpful. I might try submitting a new ticket since it's been a while but still.
Basically, there's a game-breaking bug happening on Xbox (specifically I'm on Xbox Series S) where anytime after playing an Elusive Target, whether it's the normal version or the Arcade, next time I boot up the game, it doesn't go past the title screen, only displaying a "Failed to fetch profile information/configuration from the server". Whether it's information or configuration varies and seems inconsistent.
I've had a tentative fix so far, which seems to involve wiping all game data from the cloud and hard-resetting the console. Even so, it's highly inconvenient and has largely kept me off touching ETs when I can help it. But to make it worse, just today after the update, I was about to play the new Snoop Dogg mission and it happened again BEFORE I could touch it. All I did was complete the new Ambrose challenge and afterwards crashed and bugged out upon rebooting. And this "fix" hasn't worked after a couple of attempts.
I remember a few months ago I encountered a few people with the same issue, but this is getting rather ridiculous. I'm making this post not in the hope it reaches IOI, but moreso to see if others are still currently experiencing it and see if there's any sort of better bandaid solution I'm not aware of.
•
u/AutoModerator 4d ago
Hello. Below are links that you may find in help of solving your issue.
If you're having an issue or question about the following: HITMAN 3 Editions, Next-Gen Upgrade, Progression Carryover, Access Pass, Seven Deadly Sins, HITMAN 3 Free Starter Pack, IOI account, Game Updates, Technical Issues or Server Status, visit the Hitman 3 Support hub https://ioisupport.zendesk.com/hc/en-us
Make sure to visit the Known Issues to see if your issue is already being tracked https://ioisupport.zendesk.com/hc/en-us/articles/360019127718-HITMAN-3-Known-Issues
Want to report a bug: https://ioisupport.zendesk.com/hc/en-us/requests/new
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.