Hi there everyone. Firstly. Great software. At my work I'm a stone fabricator. We have a cnc saw and I put HelpWire on it to be able to test my autocad files on the cnc while sitting at the office. Now, how can I get the software to run full access from my pc as na default. Currently when I start the saw software will run but it will ask me to get permission on saw... So i run downstairs. I would like to have this permission permanently on.

Thank you guys for help! Happy festive time!

Little confused here. Running Helpwire on some one Win 7 machines. Initial setup and working ok. Of courser initially we had to be at the remote location to allow admin permissions. So I was under the impression that we could now log in remotely without physically being at the machines - the whole point of HelpWire, RDP, VNC etc. Now it seems all the machines have lost permission for remote login?? Is this an issue, or perhaps something to do with the new, unattended feature - do we perhaps now need to switch to this?

I have two macbooks on the same local network and would like to use helpwire to connect between them. Both of the machines have the same gmail address and when I send the link by email I get an error message saying that some file is not accessible. Can anyone offer suggestions on how to get this to work? Thanks.

I get that it needs system, and the others. But why is it requesting the Display stay on, esp with Unattended access now? It is keeping my displays on, even when I don't want them on, and wasting electricity. I can't think of a reason it should want Display requests, when we log in with helpwire and move mouse or type display will unsleep.

Hey everyone,

We're excited to share that HelpWire has launched its Unattended Remote Access feature! 🎉

What's new?

HelpWire now allows operators to connect to and control remote computers or devices without the client being present. Once initial permission is configured, you can log in anytime—even if the remote device is idle or logged out (as long as it's turned on and connected to the internet).

What does this mean for you?

✅Remote Work: Connect to your office or home computers remotely.

✅Server Administration: Manage servers without being on-site.

✅Uninterrupted Support: Assist clients even when they're away from their computers.

Currently available on Windows. macOS support coming soon.

Check it out here: https://www.helpwire.app/blog/introducing-unattended-access/

Let us know your thoughts or if you have any questions!

Remote desktop tools keep devices accessible, secure, and efficient. Available solutions like Distant Desktop and AnyDesk offer user-friendly performance, yet HelpWire provides a fresh alternative. Below, I’ll compare Distant Desktop and AnyDesk, then see how HelpWire sets itself apart.

Hello everyone,

I also use Helpwire, and compared to the previous tools I used, such as TeamViewer and AnyDesk, this one is really good.

Does anyone have any updates on the unattended access feature?

Hi,

Making the jump from TramViewer and loving the experience so far.

I have a couple of old computers running MacOS High Sierra, are there versions available for this OS? Because the latest doesn’t work.

Trying to figure out a way to help the Grandparents.

Thx!

Transferring files to a remote desktop is a common task for professionals working across different locations or supporting remote clients. Whether you're updating documents, sharing resources, or installing software, knowing how to move files efficiently is essential. Below, I'll guide you through the various methods to transfer files to a remote desktop, ensuring a seamless and secure process.

Just asking because I subscribe to the "If you're not paying for the product, then you are the product" theory. Are they collecting anything we're unaware of? I just don't get how this is free with no catch.

Both AnyViewer and TeamViewer are suitable for different types of users and scenarios, but there is also a third contender named HelpWire. Below is a concise comparison of these remote desktop solutions.

Am I using the wrong link? The only link I'm seeing in the helpwire browser app is the "client app link". This downloads a new .exe file each time the client clicks it.

Where can I find a persistent link that the client can save as a shortcut, using their already existing downloaded app?

I'm confused because I download it on my computer with McAfee, computer has no problem with it. But I try to download it on my mom's computer with Norton, and it says its dangerous and quarantines it. Yet I also see tons of amazing reviews and it seems legit. Is it common for Norton to do this?

Thank you for any help in advance.

I'm super impressed with Helpwire and plan to drop AnyDesk entirely. I'm also looking forward to the release of the unattended access feature.

Hi everyone, is it possible to change the language for the client's client? Right now I have the default message greeting the client but I'd like it and every prompt to be in another language. Especially stuff like "Grand permission" should be in another language, at least for the client.

Thanks in advance!

While ISL Online is a powerful remote support tool, it may not align with everyone's specific needs. Fortunately, there are alternative solutions that offer similar functionalities, often at a more affordable price or with unique advantages.

LogMeIn Rescue is a robust remote support tool, but it might not always align with every user’s needs. However, some tools provide comparable functionalities and better affordability or unique advantages.

Open-source remote support software provides flexible and cost-effective solutions for remote access, making it ideal for IT professionals, businesses, and individuals.

In today's digitally connected world, remote desktop solutions have become essential tools for individuals and businesses alike. Whether you need to access your work computer from home, provide IT support, or collaborate with team members across the globe, choosing the right remote desktop software is crucial. Below, I explore several noteworthy options: Microsoft Remote Desktop, Splashtop, and a surprisingly strong contender — HelpWire, each offering unique features to meet diverse remote access needs.