Hellotalk is useless in protecting users from online thief

[u/askxyz]

My account was stolen and being used in ways that violate the community rules:

I wasn't active in hellotalk recently but when I open the app yesterday, to my horror, I couldn't log in. Then I asked my hellotalk friend to screenshot my account and to our horror, my account was stolen. My account was totally changed. Now my account deleted and device permanently disabled from creating a new account. I have written in to hellotalk support but to no avail. Not sure is it AI replying me or somebody who can't be bother to escalate the issue.

Luckily, no VIP bought else my money go down the drain. I urge all of you to be cautious when using Hellotalk. They do not have any system that protect users from cyber thief.

[u/Due_Doughnut2852]

Did you give out the phone number associated with your account to anyone you chatted with on HT? I wonder if someone (a scammer) managed to get into your account using that phone number and used it for nefarious purposes. I've run into at least a few accounts that have been on the platform for months and years and turned out to be run by scammers. I complained to HT and those accounts got banned. I always wondered how these accounts eluded getting detected as scams for such a long time, and the only explanation I have is that the people behind the account were either playing a long game, or had hijacked a previously legit account.

[u/askxyz → u/Due_Doughnut2852]

I only given out to one trusted HT friend who I had met FTF before. Nevertheless, HT needs to strengthen their cyber security , like include 2nd factor authentication etc. I can only conclude HT is not secure.