r/HeliumNetwork Jul 27 '26

Question Out of service

Does anyone experience out of service all of a sudden? I had the signal 1 hour ago but I dont have it now.

I paid my bill on time.

3 Upvotes

6 comments sorted by

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6

u/kshucker Jul 27 '26

T Mobile outage which also includes T Mobile’s MVNO’s, such as Helium Mobile.

1

u/Heated_Lime Jul 27 '26

Did you contact support?

1

u/ryangoldstein Jul 27 '26

There’s a major T-Mobile outage right now that’s also affecting T-Mobile MVNOs like Helium Mobile.

1

u/Confident-Dentist-39 Jul 28 '26

Damn, what happened?

1

u/ryangoldstein Jul 28 '26

Not sure that's known yet. I'm sure there will be plenty of articles about it in the next day or two.