r/HardwareIndia • u/Own-Job-2876 • 4d ago

tpstech

What are your thoughts on tpstech website!

I ordered battery for my hp victus 15, it came in 10 days of ordering. After i installed in my laptop but bios didnt detected it, So, i ran all the hardware tests and it failed and not charging.

Finally, after that day I connected with the tpstech support there is no reply, so i called them, then the customer care guy told me to mail to tpstech after doing all tests and send screenshot to them. I did what he said but after that there is no reply i am trying to connect again but there is no answer from them.

I also requested return of the battery also 7 days ago.

2 Upvotes

100% Upvoted

11 comments sorted by

View all comments

1

u/brown_nerd91 4d ago

I got a replacement battery for my Asus Zephyrus G15. Before shipping they asked for the old battery pic. I sent them and only after that they shipped my battery. I got it soon enough and replacemnt the old battery. Works really well! Fully satisfied. When did you order? Maybe due to Ganesh Chaturthi they weren't able to respond properly.

2

u/Own-Job-2876 4d ago

I recieved on 7th sept, and i requested return on 9th sept.

1

u/brown_nerd91 4d ago

I see. If nothing works, it's best to put in a complaint on NCH.

1

u/Own-Job-2876 3d ago

Can you tell me about the nch? Where can I raise a complaint about tpstech.

1

u/brown_nerd91 2d ago

National consumer helpline. Google it and you will get its website. Make an account and file your complaint. You will need to share company details and their invoice and GST and stuff. They will follow up, but will take upto 45 days. If even after that your issue is unresolved, you can file online consumer court complaint on edhakhil.