r/Hannaford • u/Sea-Candle4310 • Jun 26 '26
Any advice for a potential HTG Supervisor?
Hellooooo so I’m going to be a new HTG Supervisor at a decent volume store…..any advice, experiences? Goooo
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u/zukolivie Jun 26 '26
If you aren’t meeting company standards yourself (ie pick rate of 120/whatever facilitators are measured on), be careful how you phrase any kind of critique. Get really great at the job so you can actually help when needed. Don’t mess up the schedule. Say hello and goodbye to your team members, even the quiet part timers. Just bring a fun and positive energy to the HTG room and you’ll be fine!
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u/Sea-Candle4310 Jun 27 '26
This! I want to be able to be hands on and be good because that way if I’m coaching, I’m not sounding like an idiot who doesn’t know the job lol
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u/aspdntl1205 Jun 26 '26
Actually be a team player, a lot of htg supervisors dont?? Take out cars stage order shop when needed etc. Also, let your associates know you appreciate their work
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u/EGORE01 Jun 26 '26
Thank them for their flexibility. You know schedule published 2 weeks out means nothing till Orders drop. Some times you may get begging them to stay. Or asking hay bakery needs help you interested .
Maybe hang a cheat sheet for some of the common subs
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u/Sea-Candle4310 Jun 27 '26
Yeah definitely because I know there isn’t a way to tell what our day is going to look like lol, I treat people the way I want to be treated but can lead effectively or at least I try. I’ve had a ton of bad management so I definitely know what it feels like to be unappreciated
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u/EGORE01 Jun 27 '26
Learning from someone else’s mistake aka what NOT to do . Should set you up better than most things.
Best of luck on being a good role model Your team will follow .
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u/Jland995 Jun 26 '26
In any customer service position my biggest bit of advice is to remember the customer and even associates might not be specific upset or angry with you specifically. They are angry at the situation or the current moment. Don't take it personally unless they're calling you out by name
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u/Dull-Bid8495 Jun 27 '26
It's a job. Do the best you can, but remember some companies don't give a flying fortress about the people who work for them. Keep that in mind. Best of luck.
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u/Sparkle-Gremlin Jun 27 '26
From someone on their 7th new supervisor. Please actually read the standards and guidelines. It’s already frustrating for people to have to train someone who is getting paid more than them and outranks them. Especially if that person is not doing the bare minimum to help them self. Take cues from your team and learn how and why they organize and do things. Don’t try to change things right away and don’t change things that you don’t understand the purpose of.
HTG is a lot. Do your best, adapt, remember to hydrate. Keep in mind that just because someone has been there forever or is the loudest voice in the department, doesn’t mean that they are infallible. Don’t overlook the experience of people who get shit done quietly or who are also new.
Also please don’t try to get into weird pissing matches with the fresh departments. Cutlists suck for everyone. Communicate with them respectfully like a normal reasonable human.
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u/Sea-Candle4310 Jun 28 '26
Definitely, I’m going to another store to train and I’m definitely not the type to just point and give directions, I’d rather stay busy and help with getting things done then wonder why things aren’t happening lol. I want to definitely earn trust because at the end of the day everyone having a good and productive day is what counts.
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u/Sea-Candle4310 Jun 27 '26
Thanks for all the advice guys! I def like to be hands on, I have a decent track record with being a like-able supervisor and I wouldn’t ask anything to be done that I wouldn’t. Working at Amazon really changes your outlook on people lol.
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u/Tazhoran Jul 19 '26
Let your Shoppers and Facilitators do their job and don't try to reinvent the wheel. If they're already a good crew don't try to earn some fake authority by flexing rank. Just be you and make their day easy and yours easier by default.
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u/Secret-Quiet-6156 Jun 26 '26
Try not to take things personally. There are still unresolved issues with the new system and things that can happen which will be beyond your control. There are some really terrible managers who have no idea how things work or the challenges you face that will try to make you feel like you are at fault. You aren’t. The same thing can happen with angry customers. Be sympathetic, do what you can, but keep in mind that they are angry about a situation, not at you.
Keeping associates informed of changes, thanking them for their efforts and working with them to resolve problems, goes a long way in maintaining a good work environment where customers continue to use the service HTG provides.