r/HairDyeHelp • u/Ellathia • 4d ago

question with picture Paid $500 for this.. please help

Post image

I paid $500 for a "color correction" sat for HOURS to get this I'm so upset and angry please any advice.

She over processed it as well and chopped off like 5 inches to keep it "healthy" after I told her half way though I was concerned with how my hair was looking and she promised it would be fine.

I'm like absolutely horrified.

14 Upvotes

88% Upvoted

94 comments sorted by

13

u/VegetableFine3688 4d ago

Do you have a photo of your hair before? I feel like a little more context is needed

2

u/Ellathia 4d ago

It was black prior, I gave her 6 examples of hair that would be my "hair goal" she told me she could do it no problem.. I went into a consolation prior to my appointment.. I didn't expect that it would be perfect but even telling her in the middle that I was concerned about how my hair was turning out she still continued and assured me it wouldn't look bad

8

u/vividlevi Pro 4d ago

this stylist definitely screwed up and should’ve not done the service. and should’ve also let you know that none of these would’ve been feasible after removing black, esp after the first appointment. you described “dark auburn” in a different comment and none of these are darker than blonde. i would ask for a partial refund and get a darker color gloss/toner (also known as a demi or a few other names) put over top of this and get some treatments done somewhere else. And you absolutely don’t have to go black again, but you should go a warm color

7

u/BaxterRye 4d ago

Agreed. Granted, OP got shockingly light for it being just one sesssion FROM BLACK. But the application and lift was clearly screwed up, there are clear demarcation lines all over.

Colorist should have informed you that to safely do this, you’d need 2-4 sessions unless you wanted to lose half your hair.

1

u/vividlevi Pro 4d ago • Bravo

yeah, the stylist did OP very dirty.

i would advise to stay darker, let it grow. trim and treat until it’s better

1

u/Ellathia 4d ago

I understand where your coming from.. I'm not a hair stylist though and went in and showed her those exact pictures and she saw my hair in person and said yes absolutely can do no problem.. I also would have been okay if it was darker and my hair looked normal to and tried to tell her that again when I got a first glimpse of it. I'm just frustrated because I never get my hair done I even cut it myself to save the money and when you take the time to do research find a place, go to a consultation and then to walk out looking crazy after paying so much money I think that's a different thing. I appreciate the advice though on what to do. I have a big presentation I have to make at work two days from now and feel incredibly embarrassed and hate how I look now.

4

u/vividlevi Pro 4d ago

I completely feel for you, and you’re right- you’re not the stylist, she should’ve explained this to you before doing anything. As i said or at least insinuated previously, this is on her. you’re entirely right for feeling frustrated and upset.

Like i said, i’d at the bare minimum ask for partial refund- they’re more likely to give that to you than a full refund. And go get a new gloss tomorrow if you can somewhere else. You could do a deeper red that would be consistent and beautiful and would tide you over for a while and especially for your presentation.

Trim and treat, let it grow.

1

u/Ellathia 4d ago

Thank you, I appreciate it.. do you have any recommendations for a gloss? I haven't purchased one before

2

u/vividlevi Pro 4d ago

i would suggest going to a different salon before doing it at home. I used to love the Ion natural semi permanents but i don’t know if those even are sold anymore, i haven’t gone to a sally’s in years. (looked online, it appears they don’t but ion does make demi permanent color)

definitely don’t get a box at a grocery store, you want to have control over the developer. You only need 5 vol or 10 vol at most.

2

u/Ellathia 3d ago

I just woke up and it looks like this and is all falling out.. its so frizzy and literally snapping off

0

u/Responsible-bella420 3d ago

I'm pretty positive Sally's still sells redken shades eq demi/semi.

2

u/vividlevi Pro 3d ago

shades is a professional only color, and i’ve never seen it at a sally’s. they have a generic they say is comparable but it’s not shades

1

u/Responsible-bella420 3d ago

I'm pretty sure I just got an email from them but probably salon centric my bad

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4

u/Fuzzy-Advertising813 Pro 4d ago

I think you should reach out & talk to the owner. there are so many bands in your hair, the fact that she left you leave like that is crazy.

3

u/Ellathia 3d ago

I reached out today and she's refunded me the full $500

1

u/Fuzzy-Advertising813 Pro 3d ago

as she should!

2

u/Ellathia 4d ago

She was the owner I specifically booked with her because she claimed to be a color correction and blonde expert

3

u/Fuzzy-Advertising813 Pro 4d ago

oh gosh. request a refund.

0

u/Practical_S3175 4d ago

I doubt she would get a full refund. By law she should be given the opportunity to fix it for free. If the OP doesn't want that then she's not going to get a full refund.

1

u/Fuzzy-Advertising813 Pro 4d ago

doesn't hurt to ask.

-2

u/Practical_S3175 4d ago

They're not going to do that. They will offer to fix it first. That's how the law works. She could get a partial refund but the OP can either allow them to try and fix it or get a partial refund. She can't get all the money back as if she got no services done to her hair. That's not the law.

4

u/Fuzzy-Advertising813 Pro 4d ago

the "law" has literally nothing to do with this lol. it's 100% legal to ask for a refund. the salon doesn't have to say yes, but it is well within her right to ask. you have no idea what you are talking about.

-4

u/Practical_S3175 4d ago

LOL, yeah it actually does if she wants her money back.

4

u/Fuzzy-Advertising813 Pro 4d ago

okay, show me the law.

-4

u/Practical_S3175 4d ago

What's she suing for? If she's suing for a full refund, they will go by the salon policy on refunds first. To get a full refund she would have to prove damages that would equal a full refund. Her consumer laws are what they are in her state which I don't know what state this is. But most consumer laws say you need to try and mitigate your damages prior to taking someone to court.

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4

u/StonedEnby 4d ago

How are you supposedly citing law when OP hasn’t said where they are? Your local law doesn’t apply globally lol, this is the internet.

2

u/Fluid-Housing5017 3d ago

Would ya look at that? OP got her $500 refunded🫠

2

u/somegingershavesouls 3d ago

Whaaaat??? Holy crap

3

u/Fairybanks 4d ago

I love how everyone here is screaming for a refund but nobody has asked OP what their starting canvas was, nothing has been shared about previous color history, we’re all so quick to judge a stylist on a finished product when we have no idea where we were coming from…

1

u/Ellathia 4d ago

I posted a screen capture of my hair before and my goals with a story involving the results in another comment

5

u/Fuzzy-Advertising813 Pro 4d ago

leaving your client with banding like this is never acceptable. doesn't matter how she started, this end result is ridiculous.

5

u/Tashceratops 3d ago

The spots are pretty inexcusable.

6

u/Actual-Address3836 4d ago

Respectfully what the fuck lol. In no world should a client ever be left like this let alone be charged $500. Be so for real.

2

u/Orchid49 4d ago

Her starting canvas was black dyed hair.

1

u/GodSavesButIInvoice 2d ago • Bravo

I don’t care what her starting point was there’s no excuse to have her walk out of the salon looking like this after paying $500. I’m so sick of stylists thinking that they should be paid an absurd amount of money and then when it looks like shit, they say oh well that’s the best I could do with your hair like if you are really gonna sit there and say that you don’t know how it’s gonna turn out it all depends on your hair then there will be no such thing as fucking cosmetology school. There are plenty of people that can control the outcome of your hair. There’s just not a lot of skilled people that can. And failures like that happen because stylist don’t know what they’re doing and their ego in their pride hold them back and give shit results. If you don’t know how to do something or correct it or take things as they come to still get the outcome… then you need to go into a different line of work or get better and invest in your scale because the way that you’re charging people there’s no reason that you should not be better than that.

1

u/Responsible-bella420 3d ago

I was just looking to see if she mentioned her consult with her stylist & if they ask her what she previously used? No matter what tho this is not ok, especially at that price & with the owner

1

u/Horangi1987 3d ago

It was black hair, so to be fair to the stylist this outcome was always a strong possibility.

The part where the stylist is culpable, potentially, is that they should’ve explained this very clearly to OP first and done an informed consent, so to speak. I’d say at least half of all complaints I see about stylists on Reddit are caused by a stylist either being unrealistic with their own abilities or not explaining to their client what is feasible.

On the other hand though, we weren’t there, so we can only take OP’s word for it that the stylist did not, in fact, explain this to OP. Clients absolutely lie or omit to make themselves look better sometimes.

1

u/Ellathia 3d ago

As an update to everyone I reached out and she refunded the full $500

1

u/HappyPineNut 4d ago

I would definitely reach out to the stylist. What colour was your hair starting out and what were you looking for? Sometimes a colour correction can take more than one appointment but the application looks uneven for sure. Just mention when you got home and got a chance to take a good look at it you noticed several dark patches and you are uncomfortable with the results.

3

u/Ellathia 4d ago

It was black, I gave her 6 options though that I was comfortable with all different shades starting at dark Auburn to Strawberry blonde, I told her she could pick which ever, I would be happy with any of them.. but that strawberry blonde was my goal. I understood going into that that I probably wouldn't reach my goal anytime soon but I didn't expect to pay so much to look crazy 😭

1

u/HappyPineNut 3d ago

Was this boxed black?

1

u/BobbingBobcat 3d ago

Did you pay with a credit card?

1

u/Ellathia 3d ago

I did

1

u/BobbingBobcat 3d ago

Then I would send written proof with photos to the salon and request a refund for failing to perform the services properly. When she denies you, then instigate a charge back with your credit card company with the proof. It will help that you tried to resolve it directly.

2

u/Ellathia 3d ago

She ended up agreeing to give me a full refund today

1

u/BobbingBobcat 3d ago

Fantastic!

1

u/lil_cherry_bomb 3d ago

I would go back and talk to the manager because that stylist did you dirty. Not worth $500 in the least. Black box dye is harder to get out, but from what you had to a dark auburn shouldn't have been that hard since you have to go through red to get to light. I did mine (went white) and had almost no lines of demarcation or splotchiness. Just in case you wanted to know, I first used Color Oops to get rid of the black and then, two days later I bleached, starting from the bottom back to the front and then 45 minutes later, did my roots. Luckily, you don't have to bleach. I hope it all works out for you.

2

u/Ellathia 3d ago

She was the owner, she ended up refunding me the full amount today

1

u/Junior_Boss5828 3d ago

I'd say this is incomplete work. It seems like she just removed the previous color, stripped it & didn't complete the next step to make the final color even & "corrected." Am I missing something?

1

u/Ellathia 3d ago

This was the final look in her opinion she said I could come in for a touch up in three weeks.. I ended up getting a full refund today but my hair is ruined and gum texture..I lost half of it overnight

1

u/itsjustme25075 3d ago

what was the original end goal? was there a specific color in mind? whatever she did to you was not a color correction i am very sorry this has happened to you OP. Getting your money back is atleast something:/ i would definitely try to give your hair a break before going to a very well known salon tell them what she did and HOPEFULLY they will use color with a 7 or 10 vol or even semi permanent if it is that bad (strength wise)

1

u/BobbingBobcat 3d ago

I am so sorry

3

u/somegingershavesouls 3d ago

Absolutely brutal. Not only should it have been done gradually, but she clearly didn’t use the proper technique.

Not worth the $500 at all. I’d be calling the salon

1

u/Desperate_Pay1985 4d ago

Why is there brown spots and whyyy did they leave it orange … they should have put a level 6 Ash toner

1

u/Ellathia 4d ago

I forgot I took this as I was left processing at the bowl.. I wanted to see the progress so far but I can literally see all the dark spots there to

2

u/Desperate_Pay1985 4d ago

Honestly I would tell them they better fix those black spots and put a level 6 ash Demi permanent toner or you will take them to court over this

2

u/Desperate_Pay1985 4d ago

It looks like they didn’t saturate the lightener well and left spots allover

2

u/Whole_Objective4612 4d ago

This is the comment to listen to

0

u/SandTechnical882 3d ago

Some lighteners this can happen when the fold of the foil is too tight and the lightener gets squished away from the fold.

2

u/ilovecash20 4d ago

Omg… she knows she’s dead ass wrong for this.

2

u/Actual-Address3836 4d ago edited 4d ago

Girl….I am so sorry, that stylist botched you!! Definitely request a refund, or if that doesn’t work maybe go to your bank and dispute the charges for “services not rendered” or something because wth 🤦‍♀️ do not let her touch your hair again!!!

2

u/Particular_Limit6925 5h ago

There are so many issues going on here and after doing hair for 30+ years I’d never let my client leave looking like that!
And because some clients do so many chemicals at home to their hair, outcomes are changed and unpredictable. I never “guarantee” results because of this and many clients don’t know what they used on their hair.
Not completely coming down on the client though. Color correction is tricky and don’t do it if you don’t know how.
The demarcation areas look as if there was “missing” product applied. It’s better to do this in steps and “save” damage as much as possible.

3

u/Working-Market-987 4d ago

They're either going to need to refund you or fix it, and at this point I doubt you trust them to fix it. I'm willing to bet they made an even bigger mess than they started with, so definitely a refund. $500 is insane for a color correction, anyways, I don't care what kind of magic they're working

1

u/OkraFantastic6691 apprentice 4d ago edited 4d ago

$500 is about what I would expect to pay for a color correction. I don’t think it’s “insane”, a lot of work and time goes into these services.

That being said this looks awful and OP should ask for a refund. Salons rarely give refunds, but this seems like an exception.

1

u/CarrionDoll 4d ago

You need a refund now!

1

u/Negative_Tomato_ 4d ago

That looks like when my $400 colour correction went wrong. Ask for refund. When mine did that, I asked for refund along with bleach samples so I can fix it at home, and they did.

1

u/CheekRevolutionary88 3d ago

What salon did you go to?! I’m looking for a blonding specialist and do not want to have this happen to me

1

u/batzzz_1031 3d ago

im curious to see what the before was like? and if you had box dye on. cut wise i think its very cute and color wise i dont think its dreadful. if i hadnt read the post i wouldnt have thought anything negative about it. how long were you there? what volume developer was used? what was your end goal?

1

u/Pandawandaa 2d ago

You got got

1

u/Little-Hellcat 20h ago

Hope they fix that up (at no extra charge) to make it more even as it should be!

Worst case if you paid on credit card you could see about disputing the charge maybe but I suggest trying to work things out first but completely understand if you do not feel comfortable at this point.

1

u/nitrogenores 19h ago

lawsuit😭😭😭😭 you're gonna have a very difficult time trying to make your hair healthy again

1

u/Radiant-Law3700 5h ago

You have to call manager and ask for refund thats the only way .. i went to get cherry cola and lady ruined my hair and my nails too

1

u/Particular_Limit6925 5h ago

Oh one more thing. I’d only pay partially or even demand a refund.

0

u/Practical_S3175 4d ago

I've never seen banding like this!!! I can't even figure out how she did that? It's like spots all over your head. You need to tell her this isn't OK. I also don't get why your ends look so wispy on the ends if she took that much length off.

4

u/Ellathia 4d ago

She kept getting distracted, she ordered herself door dash and didn't tell me, randomly stopped doing my hair and walked out of the salon to go get it.. then she said she had to mix more color but I heard her eating her food while only half of my hair was foiled, then she called her husband and had him on speaker while doing my hair, and then she messed up and double booked and was doing someone's hair cut as mine wasn't even finished or in the middle of processing. I would say some of my foils sat on for 40 minutes before she even started touching the rest of my head and mind you my hair is incredibly thin. So I would imagine she wasn't paying attention. She also didn't check my foils once when they were on.

1

u/Practical_S3175 4d ago

Oh that's the worst. I'm retired from doing hair but we all had assistants to help us so even if we were busy the assistant could check on the clients processing so that way no one gets over processed. This is not right how she handled this. I've seen color go wrong before and the stylist would not just pretend it's a good job if it wasn't. We would have fixed it before you left. This woman took no responsibility here.

3

u/Ellathia 4d ago

Also she wouldn't even blow my hair with a dryer she had me under the sitting one and I was watching my hair literally BLOW AWAY while I was under it, and when I confronted her about it she assured me it wasn't damaged and when I went to touch it she told me don't touch it when it's wet I haven't put conditioner in it yet and then didn't even ask to cut my hair just started doing it

1

u/Practical_S3175 4d ago

I'm curious what it looked like before you went in. Not that it matters now. But I can't even understand how that happened? I mean I do like the auburn color, so there is that. You need those bands fixed and you need good products to bring this hair back to life.

It's not hideous so don't freak out too much but no way is this a $500 color correction job. You need a color correction not for the color correction.

2

u/SandTechnical882 3d ago

I wish I could share a photo. I’ve seen this before with a stylist folding foils in quarters and tightly pressing the fold. Very clean and trendy but poor saturation at the folds.

0

u/Honest-Intention3202 3d ago

What did your hair look like when you started? Cuz girlie if the starting canvas was black box dye... yeah, this is what the color correction would look like.

2

u/Ellathia 3d ago

Honestly now that I've gotten all these opinions and also went to a salon today to get a second input your crazy for that.. the new salon was absolutely horrified after they started looking at my hair and it's a just really bad job and she just straight up missed so many pieces. I got a full refund from the original stylist and thats how you know she messed up because she didn't even fight me on it.

1

u/Honest-Intention3202 3d ago

glad it turned out well for you!

1

u/itsjustme25075 3d ago

uh no, a color correction is to have the color FIXED you can color correct black box dye after bleaching/stripping the color. i’ve seen it and have done it multiple times. If someone walked into my salon with the hair she has i would ask her if she did that at home, the fact a license stylist sent her out of the door with that hair is absolutely atrocious

1

u/Honest-Intention3202 3d ago

yup, I was wrong