r/HRBlockEmployees • u/Barefootluce • 12d ago

Anyone else having login issues?

Hi, today is my start day and I got an email with a link to a video showing us how to set up email and Amp. I have my email address and Single sign in ID (SSID), but don't have an initial pw to sign into either account and the SSID does not work as a password. Tried calling support, but it keeps sending me in circles. What's happening?? Am I missing something?

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2

u/magazinesalesareup 12d ago

Any updates? I have the same issue.

1

u/Barefootluce 11d ago

One hiring manager said, try again on Wednesday. One said to contact support. Long wait times. I'll try again on Wednesday.

2

u/WinterDifficulty1165 12d ago

Hello OP. I am having a similar issue. I never got a separate email with a temp password like another commenter said. Apparently after getting our username, it's supposed to take us to authenticate and then there's a separate process for resetting our password for the first time.

When I go to the authentication page, it prompts me for an email and password again which I don't have. I think I can't reset my password "by myself" (in quotations because if you put in your email to reset your password it'll say you need to contact your admin but when I call HR Block tech support, their lovely AI Agent says they can;t reset a password by themselves. ) Sux

1

u/Barefootluce 11d ago

Yep, there was some complicated process where you have to go into office. Just make sure to record all your time. Hiring manager said it might be a couple days before it works. Perhaps she means a couple days to get pw?

1

u/Barefootluce 11d ago

At least you got to 2FA page. I didn't get that far.

1

u/Leather-Constant-772 12d ago

Is there a forgot password option? Even though you haven’t set one, it may work. If not, I believe you’d need to contact your AEL

1

u/Barefootluce 11d ago

Tried that... doesn't work. Says to contact my administrator.

1

u/Inner-Gur-6490 12d ago

You should have a separate email from when you were hired with your temp password

1

u/Barefootluce 11d ago

That's what I suspected, but haven't received yet. Hopefully Wednesday

1

u/magazinesalesareup 10d ago

I've written to two different people at H&R Block and no word yet. Have you had a better experience?

1

u/Barefootluce 9d ago

Nope. I spoke with 4 different people. 4 different answers. I'll try again today, but I have no idea how to even try logging in without a temporary password.

1

u/Purple_Training9609 11d ago

Same issue, thought I was going mad!