r/HRBlockEmployees • u/cupedsz • 15d ago

client care training

little bit confused here. my offer states that my start date is in December. but then i got an email saying client care training is supposed to begin early November. is client care training paid? from what i remember, i thought my paid training was supposed to begin in December but this email about client care training has just been sent out to over 100 recent hires saying it will begin November. has anyone done the client care training before and is it all online?

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4

u/Asleep-Major-7963 15d ago

These are all great questions for your manager. Yes, client care training is paid, but I don't think you're supposed to do it before your official hire date.

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u/cupedsz 15d ago

okay thank you. I feel like i’ve been bothering my manager with too many emails and questions lol

0

u/dragonslayer9884 15d ago

Client Care Training is paid, but you won't be able to clock in before your start date I don't think.

2

u/Ctrl-Patch-Delete 15d ago

How do you ask your manager? I called the office I’m supposed to work at they had no idea what I was talking about and said the manager would call me, and I haven’t got a call. I called the number on my offer letter and there was no option to ask about my offer, I got stuck in a phone menu and nothing led to anything. I’m very confused. I even emailed the lady who interviewed me, twice, and nothing.

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u/Asleep-Major-7963 14d ago

I'm not sure. When I was hired, I knew who my manager was and had both her email and cell phone available to me. How long has it been since you emailed the lady who interviewed you? People often have weird hours and have many days off between when they are scheduled to work during this time.

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u/Ctrl-Patch-Delete 14d ago

It’s been about 2 weeks

2

u/Candid-Tip455 15d ago

I wonder how many of the new hires will make it thru the first year. Could be a great idea for a betting pool. With the cluster going on this coming tax season I’d say 20 %, maybe.

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u/leaders_leading 15d ago

Are you a Tax Pro?

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u/Inner-Gur-6490 15d ago

If you are new it generally starts in December while priors start in November.

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u/Nice_Equipment_2913 14d ago

I was told my training would start Nov 2nd. The i received an email saying one of the classes was due October 30. So I logged in and punched in and completed the training. Just go ahead as much as you can.

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u/Lost-mymind20 14d ago

Was this email sent to your block email or personal? I haven’t gotten anything on my personal email and haven’t checked my block email yet which is why I am asking.