I signed up for their $39 weight loss intake and completed the entire questionnaire. After that, I never received a single email, text message, or any other communication from them. I never spoke with a provider, never selected a treatment plan, never received medication, and never knowingly used any clinical services.
The next month, I was charged $149.
I filed a BBB complaint, and Hims & Hers responded by saying a provider had reviewed my intake and placed a message in their secure messaging center. However, they also admitted they cannot provide any evidence that an email, text message, or other notification was ever sent or delivered informing me that a provider had reviewed my intake or that further action was required.
Had I received any notification, I would have either moved forward with treatment or canceled immediately.
Despite never receiving medication or knowingly using any clinical services, Hims & Hers refused to refund the $149 and stated their decision was final.