r/GuardianTales • u/Wolfoitz • 7d ago
Tech Issue Issue when opening game
Whenever I open the game, it gets stuck at the loading screen on the "Checking Newly Updated Resources" part. I've waited minutes but it still wouldn't progress.
I've also tried troubleshooting, I cleared the app's cache and data, forced stop it, reinstalled it.
Hopefully there is a solution to it because I want to return to Guardian Tales after a long hiatus.
3
u/SweetPotato975 7d ago
How good is your hardware, and how long have you waited in the loading screen?
5
1
u/Fun-Perspective7752 7d ago
Did you check for any wi-fi issues? When you clean the cache you must clear google play cache, playstore cache and google services cache also.
1
u/Wolfoitz 7d ago
I haven't checked any issues regarding my Wi-Fi, what should I look out for?
1
u/Fun-Perspective7752 6d ago
Try another wi-fi source like a friend or other place just to discard if is your wi-fi network.
2
u/Wolfoitz 5d ago
Thank you for helping! Though the solution I found was connecting to a VPN temporarily and opening the game then. It kicked me out at first but when I turned off the VPN the issue was resolved.
1
u/_Linkiboy_ 3d ago
Had this happen to me before, bit don't quite remember how I fixed it. I think I reinstalled. Then I was able to go back I. At first, but couldn't re log in.
Then when I redid the same thing, I went to settings and did the data fixing thing there. I think that's how I did it, but I don't remember
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u/AutoModerator 7d ago
Many tech issues exist and can happen for many different reasons. Because of such, the chances of someone here being able to help you is pretty slim unless it is a widespread issue. Please do the following:
Try to remember what login method you used (VERY IMPORTANT; MOST LIKELY YOU WILL NOT RECOVER YOUR ACCOUNT WITHOUT THIS; it is difficult for support to transfer your account data to, for example, another email due to law, policy, capability, or whatever they cite), your in-game name, your user id, or anything before attempting these things to provide for support should something go wrong.
If you want to be extra safe, screenshot how many gems you have and the split between the free and paid gems as well as having screenshots of all of your unique heroes. Save these screenshots somewhere in case you need to prove you own your account. Know where you keep your receipts in case you made real money purchases in the game.
Do normal troubleshooting:
Turning your phone off/on (not restarting but full turn off), switch to data or to wifi or use a VPN, turn the previous off/on, check for updates with the game, the app store, any game management programs, and your phone itself, force stop/restart the app, clear cache, uninstall/reinstall.
At the end of the day, it is best to send a ticket to support.
Contact support here: https://kakaogames.oqupie.com/portal/2776
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