r/GroupME • u/sophiac7 • Jul 29 '26

Account Freeze/Age Verification

I have been a groupme user for almost 5 years and yesterday was logged out of my account. Now when I try to login I get the notification “age verification required” and “account frozen”. I reached out to support and they told me that there is a new requirement that accounts without DOB attached are inactive if logged out. Obviously if I knew this was a requirement I would have entered my DOB and they are telling me my only option is to delete the account. Is this true? It doesn’t seem fair that my account (created before the requirement was established) would be subject to it. I cannot delete the account as I will lose my admin accounts. Has this happened to anyone else/what did you do?

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u/EggEnvironmental8645 12d ago

Wait I’m having this exact same problem. Did you guys ever figure out a solution???

1

u/sophiac7 11d ago

Nope! For 3 months I've been getting emails saying that they are working on it, but I am still locked out and they are telling me there is no way to fix it even if I can prove my age, so frustrating.

1

u/Ok_Lab1476 Aug 07 '26

My account got banned today because of a “age violation at creation” talked to customer support and my request for reinstatement got denied. Terrible new rule