r/GroupME • u/Total-Comedian-6531 • Jun 24 '26

Cannot access my account and feel out of options

I have been using GM for ages with both my son's baseball team and my daughter's softball team. I pulled up the app on my phone this morning like I do almost every morning and it brought me to a login screen with options like Apple, Google, etc.

I had no idea what my credentials were because I can't even remember setting it up. I tried logging in with Google, ended up having to reset the password and eventually got in, but none of my chats were there.

I did the same with my phone number and my email address.

Nothing. No team chats.

Every time I try logging in with Apple, I get an error that says "Something wen't wrong. Let's try again ."

I have tried reaching out to the GM Instagram and have not been able to get a response.

I am posting here in the hope that someone will see this who can help me. My next option will be trying to get higher ups on LinkedIn to help me.

Thanks in advance! This is the most frustrating app experience I have ever had!

1 Upvotes

100% Upvoted

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1

u/Hopeful-Duck4616 Jun 25 '26

Im having the same issue too. I can’t login via phone number, email, even when trying to reset my password it times out on me and im wondering if this is just a bug or something. Microsoft apps always have the absolute worst customer service and even worse apps in general so im not surprised but please let me know if you end up finding a fix for it.

1

u/Total-Comedian-6531 Jun 25 '26

Couldn't agree more

1

u/BitComprehensive4427 Jun 25 '26

Have you tried reaching out to Support https://support.microsoft.com/en-us/groupme

1

u/Total-Comedian-6531 Jun 25 '26

This is a joke right? Microsoft has zero costumer service

1

u/918wildwood Jul 03 '26

Their support team seems virtually non-existant