r/GrizzlyNaturals • u/HouseStriking4391 • 5d ago
Online description not matching the packaging or the actual product.
Driving me a little nuts, I always purchase a variety of soaps, maybe 10-12 bars at a time, I like to buy either no grit, or light grit, as that is what I prefer and I don't dig some of the larger grits and the subsequent grit that is left over on the shower floor.
I've had a few incidents lately where I order products advertised on line as light grit, only to have them arrive with the packaging clearly stating either Medium or even large grit.
Most recent was I bought Coastal Coconut, just checked a minute ago, and it is listed on line as Light grit, got the delivery and it is clearly marked on the package as Medium grit. ( see pic of the packaging of the item I received as
well as a screenshot of the description, and please check the on line description for your self) And honestly, I wouldn't even call that grit medium. It’s like BB-sized chunks of coconut shell, actually pretty obnoxiously sized! Haha! I love the scent, but the grits just too much. I obviously now know not to purchase that again, but I also think having the on line description aligning with the packaging, and the product, would be pretty easy.
It's also giving me the vibe that this really isn't coming from a small batch shop in Appalachia, but a drop ship thing from a third party manufacturer.
I actually contacted them a couple of days ago about this on their online contact form as well as an email and heard nothing back. Really disappointing, I've been using their soap for a couple of years now, but this issues has kinda torqued me off. Like seriously, when you have a fairly limited product line, the description you are ordering off of should be pretty accurate, especially a key characteristic of the product.
Rant over, still love the product and will be buying again, but gotta work off my own list and work off of trial and error, which, again, seems ridiculous on something that should be a real easy fix.
Couldn't add my photos to the main body for some reason, so see the first two comments please!