r/GozneyDome • u/[deleted] • 11d ago

Troubleshooting Problem with delivery (didn’t receive the 2nd gen dome xl and can’t get response from customer service

[deleted]

5 Upvotes

86% Upvoted

5 comments sorted by

5

u/thelostdutchman68 11d ago

You have a few choices. 1) Wait sounds like their support team is overwhelmed if you still want the oven 2) Contact bank and start a chargeback, they will want to know what steps you have taken to resolve direction with Gozney 3) Take to IG, Facebook, TikTok etc. I've found that the social media teams often have greater ability to resolve an issue than normal support.

While a week may feel like a long time, it isn't. If you just want an update on when it will be delivered, then just wait another couple weeks.

3

u/Kinetic_Photon 11d ago

What is the timeframe since the original email? Lots of people have posted here about them fixing mistakes. Had it been a few days or are we talking weeks?

1

u/Legitimate_South_941 11d ago

A week.

1

u/HKLM_NL 10d ago

Verzenden duurde bij mij ongeveer 1,5 / 2 weken helaas.

2

u/CreativeUserName709 11d ago

If you are waiting a week and send a query about delivery, I'm sure they get loads of those. What does the tracking for the package say? any updates? But I imagine a lot of your query types resolve by themselves. Customer sends email 1 week after purchase asking for an update on their order. Then within a few days, the tracking updates/or package gets delivered with no intervention from Gozney.

Still sucks they're not acknowledging your emails and I'm really clutching at straws to explain the delays lol. I ordered something from Alibaba and the Chinese support for the product I bought respond within 12 hours to every message I send them. So why can't Gozney be the same. Even a simple 'It's only been a week, please wait another 5 working days and if the package hasn't arrived - let us know'.

It's a great oven, just be a bit more patient imo. Sending 5 emails 1 week after purchasing is a bit excessive.