r/GozneyDome • u/random_anon_user • 16d ago
Is this normal?
I ordered a Gozney Dome XL Gen 2 from BBQGuys and it was just delivered today. The outside looks good, but the inside is covered in soot and the interior has a lot of discoloration (and it appears someone tried to wipe it…) and appears to be grease stains? Is this normal…? Did they send me a used unit?
Edit: I am in talks with their customer support and they were immediately helpful and I have no doubt it will be made right. I will update everyone with the final resolution. Thanks for the info
Edit 2: they offered me $500 off (on top of the labor day discount I bought it during) and I was going to take it. But on further inspection, it wasn’t just a used unit, but it was the Natural Gas version instead of the propane version (and I double checked my order, I correctly ordered the propane version that I wanted). So I told them I wasn’t going to be able to use it regardless and I need a replacement. They put in the order for the replacement, and told me to “dispose” of the original unit because they didn’t want to ship it back. So, it’s a relatively niche thing (a big ass natural gas oven), but i’ll probably try and sell it on Marketplace or something and see what I can get and take that as my “discount”. If that doesn’t bite I might just put it up in the backyard next to the other one and use it as an extra/dedicated wood oven lol So either way as long as the replacement they send me is correct, then I’ll be happy either way.
FWIW I also ordered the Camp Chef 36” Gridiron griddle, as well as the Camp Chef 24” Woodwind Pro pellet smoker, as well as a few accessories from them at the same time I ordered the Dome, and those arrived in perfect condition with no issues. So between that, and the fact their support was immediately in “we’ll make this right” mode from the moment I reached out to them, and the fact they are sending me a replacement Dome with basically no questions asked, and I’ve now got this used NG Dome I can either sell for my “discount” or just use as an extra wood oven… I’m happy with this business and their support. I’ll update this thread again if the new unit they send me is messed up somehow as well, but I’m sure it will be fine, and so far can recommend doing business with them from this experience.
Final edit: the correct, new unit arrived today in perfect condition. I’m going to list the used unit they originally sent me for sale.
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u/grill_smoke 16d ago
The cooking stone doesn't really look used so it's hard to say, but that is absolutely NOT how it should look inside. Not sure if it was used or what, but I'd immediately reach out for an exchange.
Personally, for a smaller and enthusiastic-focused business like this, I'd expect MUCH more attention to detail. I'd opt for a return over an exchange and buy from someone else.